Vironix AI

Customer Success Manager

Austin, Texas, United States

Sponsorship not specified$100k-$140kDetected 27 days ago

Project ManagementAccount ManagementCustomer SuccessLeadershipCollaboration

About the role

We're looking for a Manager / Director of Customer Success who is equal parts relationship builder, data enthusiast, and self-starter.
If you thrive in ambiguity, take pride in ownership, and love turning customer relationships into long-term partnerships, keep reading.

This is not a hand-holding support role.
We need someone who can build and run a scalable customer success function from the ground up, bring a head on their shoulders when it comes to data and tech, and move with startup urgency.
Own the full post-sales customer relationship with physician groups, nephrology practices, and clinical partners
Serve as the primary point of contact for doctors and practice administrators - building trust, driving adoption, and managing escalations
Lead patient retention strategy and monitor key metrics, flagging risks and opportunities proactively
Drive contract renewals and expansions through a consultative, value-based approach
Design and maintain performance reporting dashboards and QBR materials that clearly communicate program impact to clinical stakeholders
Identify and implement tools and workflows that reduce customer friction and scale the CS function without scaling headcount proportionally
Partner cross-functionally with clinical ops, product, and the technology team to translate customer feedback into product and process improvements
Experience building a CS function from an early stage

Build and document repeatable playbooks for onboarding, engagement, escalation, and renewal BONUS POINTS
Background in healthcare, health IT, or working directly with physician practices
3-7 years of customer success, account management, or client services experience - ideally in health tech, SaaS, or a data-driven B2B environment
Familiarity with customer success platforms, CRMs, and data/reporting tools - bonus points for experience in RPM, CCM, or value-based care
Competitive base salary ($100K-$140K) with performance bonus tied to retention and expansion

This listing is sourced directly from Vironix AI's careers page and normalized into a canonical job model.