Ashby

Strategic Customer Success Manager - Americas

Remote - US

Sponsorship not specifiedDetected 21 days ago

SnowflakeCRMNegotiationCustomer SuccessShopifyProblem Solving

About the role

Hi, I'm Loren https://www.linkedin.com/in/lfoseid/, the Head of Strategic Customer Success here at Ashby.
Our Customer Success Team is passionate about shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment.
We're thrilled to be hiring our next Strategic CSM as we continue to grow the team.

You have a strong track record of customer success experience in B2B SaaS (at least five years), supporting the implementation and adoption of complex technologies through the customer journey.
You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
You can take something complex (like a multi-layered report or a nuanced workflow) and explain it simply and confidently.
🎧 You are a listener first.
📊 You are always looking for ways to improve your work through data.
That experience helps you quickly connect Ashby's workflows to real-world hiring problems (though it's not required).

10-year exercise window for stock options.
You shouldn't feel pressure to purchase stock options if you leave Ashby -do it when you feel financially comfortable.
Unlimited PTO with four weeks is recommended per year.
Expect "Vacation?" in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US.
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you're in the US, we offer top-tier health insurance for you and your dependents, with 100% of premiums covered by Ashby.

We're building the next generation of enterprise software, and we're starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better.
https://www.ashbyhq.com/%EF%BF%BC%EF%BF%BCWeWe are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom.
We have thousands of amazing customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier (and many others who we cannot name!).
You will shape how we serve customers ranging from high growth organizations to public companies.
🎧 You are a listener first. You seek to understand what customers actually need and then advocate for them internally to shape how Ashby evolves for enterprise use cases.
⚙️You thrive in complexity. Ashby is powerful and highly configurable; you're energized by learning a product with depth, and you can translate that knowledge into creative solutions for your customers.
You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

This listing is sourced directly from Ashby's careers page and normalized into a canonical job model.