Sirtex Medical Limited
Customer Experience Specialist (Temp-Hire/Part-time/weekends)
Woburn, MA, us · Part-time
Sponsorship not specified$30k-$36kDetected 14 days ago
SalesExcelSAPSupply ChainLogisticsProcess ImprovementERPCustomer SupportCollaborationProblem SolvingMicrosoft OfficeNetSuite
About the role
- Company Description Sirtex Medical is a global leader in healthcare, with offices in the U.S., Australia, Germany, and Singapore, dedicated to improving patient outcomes.
- By partnering with physicians, we aim to provide innovative products that enhance patient outcomes and simplify treatments.
- Achieving this ambitious goal requires passionate and talented individuals who are committed to making a difference.
Responsibilities
- Process and manage customer orders within ERP systems, ensuring accuracy and completeness.
- Maintain accurate customer records and order documentation.
- Coordinate closely with the sales team to support customer needs and ensure alignment on order fulfillment.
- Support international shipments and ensure compliance with applicable import/export requirements.
- Order-to-Delivery Process Support
Requirements
- 5+ years of experience in customer service, order management, logistics, or supply chain operations.
- Experience working with ERP systems (SAP, Oracle, NetSuite, or similar).
- Strong understanding of order processing and logistics coordination.
- Proficiency in Microsoft Office, particularly Excel
Nice to have
- Bachelor's degree in Business, Supply Chain, Logistics, or related field preferred.
- Experience working with freight carriers and logistics providers preferred.
Compensation
- $30k-$36k
Company info
- An unwavering commitment to company values, employee safety and excellence in everything we do.
- Serve as the primary point of contact for customers regarding orders, delivery timelines, and product availability.
- Identify potential supply chain disruptions and proactively communicate updates to customers and internal stakeholders.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
- Sirtex is An Equal Opportunity/Affirmative Action Employer.
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