Fox
Creator Success Specialist, Speakeasy
USA NY - New York - 37 W 28th St
Sponsorship not specified$26k-$35kDetected 6 hours ago
ConfluenceAccount ManagementOnboardingCustomer SupportZendeskIntercomCommunicationOrganizational Skills
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- It is a hands-on, highly organized position for someone who understands how creators produce, publish, distribute, and monetize content.
- At this stage of the platform, you will play a meaningful role in defining the customer experience, improving internal processes, and informing product development.
- Under the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group.
Responsibilities
- Own onboarding and platform migrations for enterprise creators, publishers, and network partners.
- Serve as a front-line resource for ongoing publisher support through email, chat, and occasional calls.
- Reproduce bugs, document issues clearly, and work closely with Product and Engineering to drive resolution.
- Develop, organize, and maintain customer-facing documentation, including FAQs, onboarding guides, migration instructions, troubleshooting resources, and platform best practices.
- Maintain internal documentation, support procedures, and standardized onboarding playbooks.
- Identify patterns in customer questions and support issues and proactively recommend improvements to the product, documentation, and onboarding experience.
- Develop and manage detailed migration plans, timelines, requirements, and launch checklists.
Requirements
- 2-5 years of experience in customer onboarding, customer support, implementation, operations, account management, or a similar role at a media, SaaS, or creator-focused platform.
- Strong understanding of podcast publishing workflows, including RSS feeds, hosting, distribution, analytics, and platforms such as Megaphone, Art19, Libsyn, Simplecast, or similar.
- Experience with support and documentation tools such as Zendesk, Intercom, Help Scout, Notion, Confluence, or similar.
Skills
- Our goal is to give creators and publishers better insights, greater control over monetization, and seamless distribution across formats.
- Troubleshoot technical issues across hosting, publishing, distribution, analytics, and monetization tools.
Compensation
- $26k-$35k
Benefits
- View more detail about FOX Benefits.
Company info
- Coordinate with customers and internal teams to migrate RSS feeds, content libraries, distribution settings, analytics, monetization configurations, and related platform data.
- Serve as a primary point of contact throughout the onboarding and migration process, providing clear and proactive communication to customers and internal stakeholders.
- Educate customers on platform features, analytics, monetization capabilities, and recommended workflows.
- Guide customers through account setup, platform configuration, training, testing, launch, and post-migration support.
This listing is sourced directly from Fox's careers page and normalized into a canonical job model.