Subbase
Customer Success Associate
Fort Lauderdale, FL
Sponsorship not specified$25k-$35kDetected 4 days ago
HubSpotSalesforceCRMAccount ManagementAccountingLogisticsProcurementCustomer SuccessCommunicationPublic SpeakingOrganizational Skills
About the role
- It's a great fit for someone who wants exposure to enterprise account management and a path toward a CSM role.
Responsibilities
- Subbase is looking for a Customer Success Associate to support our enterprise customer base.
- Partner closely with Enterprise CSMs as their primary point of support across a portfolio of enterprise accounts, without holding direct ownership of those relationships.
- Coordinate with internal teams (support, product, implementation) on behalf of enterprise accounts to resolve issues quickly.
- Help maintain accurate account records and documentation in the CRM and customer success tools.
- Support onboarding and training logistics for enterprise customers as directed by the CSM.
Requirements
- 5+ years of experience in customer success, account management, support, or a related customer-facing role.
- Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight) is a plus.
Compensation
- $25k-$35k
Benefits
- Track action items, follow-ups, and open issues for enterprise accounts, and keep the CSM informed of account health and status.
Company info
- Clear written and verbal communication, including comfort presenting to customers alongside a CSM.
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This listing is sourced directly from Subbase's careers page and normalized into a canonical job model.