Microsoft

Microsoft

Senior Technical Program Manager

United States, Multiple Locations, Multiple Locations · Senior

Sponsorship not specified$120k-$235kDetected 1 day ago
AzureCloud PlatformsData AnalysisLeadershipCommunicationCollaboration

About the role

  • You will operate at the intersection of customer engineering teams, MCAPS, and Azure Core service teams, driving execution of complex technical programs that address real customer pressure.
  • Communication & Collaboration: Provide concise program updates on status, risks, and next steps.

Responsibilities

  • Overview Within the Azure Chief Product Office organization, the Customer and Field Experience (CFx) team aims to support successful Azure adoption among top customer and strategic segments, as well as equip partners in the Field (sales and support) organization to broaden adoption.
  • Several roles within CFx collaborate closely to fulfil this objective.
  • As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
  • Lead technical discussions to clarify requirements, dependencies, and constraints, and build trusted relationships through strong execution and technical credibility.
  • Own delivery of complex, cross-team technical programs, including scope definition, milestones, dependencies, and execution plans.
  • Define success criteria, track progress, manage risks, and coordinate Azure engineering teams to deliver high-quality outcomes.
  • Support customer engagements during technical issues and escalations by coordinating Azure engineering response, tracking actions, and driving issues to resolution with clear and transparent communication.
  • Partner with Azure service teams to validate customer scenarios, improve platform reliability and supportability, and track outcomes against defined success metrics.
  • Collaborate effectively with product, engineering, support, and field teams to align priorities and execution.

Requirements

  • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 2+ years of experience managing cross-functional and/or cross-team projects.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
  • Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
  • This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Nice to have

  • Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 6+ years of experience managing cross-functional and/or cross-team projects.
  • Experience supporting customer-facing technical discussions with engineering-oriented details.
  • Microsoft is an equal opportunity employer.

Compensation

  • $120k-$235k

Company info

  • This particular role involves direct engagement with customers, facilitating adoption through solutions engineering and program management of platform improvements.
  • The team builds engineering relationships with key customers via PM engagement and technical assistance and also oversees platform enhancements based on customer requests and reported issues.
  • The objective is to improve the resiliency, stability, scalability, elasticity, performance, and supportability of the platform for essential workloads.
  • This Senior Technical Program Manager role focuses on direct engagement with enterprise customers -that operate at massive scale and hold a high bar for platform reliability, performance predictability, cost efficiency, and operational excellence.
  • These customers push Azure in ways that surface the most complex and meaningful platform challenges.
  • This is a high-visibility opportunity to work closely with some of the most technically advanced customers in the world, influence Azure Core engineering outcomes, and see your work directly shape how Azure evolves to support mission-critical workloads.
  • Microsoft's mission is to empower every person and every organization on the planet to achieve more.
  • Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
  • Act as the primary engineering point of contact for top customers, partnering with customer engineering teams, MCAPS technical team, and Azure service owners.

Equal opportunity

  • equal opportunity employer.
  • If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the

Visa & Work Authorization

  • All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status
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This listing is sourced directly from Microsoft's careers page and normalized into a canonical job model.