Mvix Digital Signage
Sales Support Associate
Sterling, Virginia
Sponsorship not specifiedDetected 33 days ago
SalesOutbound SalesAccountingProcess ImprovementCustomer SupportTime ManagementAccounts Payable
About the role
- Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.
- Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.
- Remote options are available outside of the DMV region.
Responsibilities
- Sales Support Associate is to perform various duties including but not limited to:
- The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:
- Fully understand and own Mvix billing system:
- Create estimates / proposals for existing clients who are looking for additional products from us
- Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
- Create Orders, Invoices and ensure timely payment from clients
- Generate and maintain reports and analytics
- Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.
- Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.
- We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.
Requirements
- Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.
- Associate's degree or equivalent
Nice to have
- Prepare and send invoices to clients
- Identify and improve billing gaps
- Identify and improve churn
- Followup with clients on the status of those proposals
- Assist the sales team, as needed
- What does it take to be a SSA at Mvix?
- Minimum 2 years of customer-facing experience
- preferably in a B2B SaaS environment.
Benefits
- Benefits include:
- generous PTO, sick leave and holidays
- health and dental insurance
- flexible hours (no weekend/overnight shifts)
- gym membership reimbursement
- life insurance
- short-term disability insurance
- tenure bonus (5yr & 10yr)
Company info
- Interact with customers via webinar, phone and email
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This listing is sourced directly from Mvix Digital Signage's careers page and normalized into a canonical job model.