Omnea
Client Success Engineer
New York · Exec
No sponsorshipDetected 63 days ago
MongoDBProduct ManagementValuationProcurementLeadership
About the role
- Be part of the "SWAT Team" for complex solutions at Omnea.
- Serve as our first line of defense for customer requests and issues.
- Be the vital link between our customers and the product roadmap.
Responsibilities
- You'll help own Customer Experience, managing the delivery and prioritisation of Eng support tickets.
- This includes helping develop and refine the Omnea Knowledge Repository, managing our Product Accreditation, and creating Customer Training/Support materials.
- You'll also produce and maintain technical materials to assist with Customer implementations and project work (Onboarding Workflows, Workflow Templates, Form Templates, Technical Documentation).
- You'll collaborate with the Omnea Product team to share feedback and insights from customer interactions, helping shape future product development.
- This involves working closely with them to prioritise, scope, and deliver features that reduce churn and drive upsell, informed by a thorough analysis of Customer asks.
- You'll also assist with writing Product tickets to define engineering requirements and manage their delivery.
- Drive, competitiveness, and a deep focus on your career.
- You'll build rare skills, work directly with founders, and shape the trajectory of a rocketship startup.
- To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives.
- We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive.
Requirements
- You make up for any potential lack of experience with intelligence, grit, and a constant growth mindset.
- You have natural hustle and know how to get things done.
- You have 2-5 years of experience in a performance-driven environment.
- You have a strong technical foundation.
- You want to rise faster or earn more than would be possible in any 'normal' career and you're happy to roll up your sleeves and do whatever's required.
Compensation
- Competitive compensation, including equity options.
Benefits
- Competitive compensation, including equity options.
Company info
- At Omnea, we're reinventing how enterprise businesses operate, starting with the most painful parts: procurement - where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved.
- We've raised $75M from Khosla Ventures, Insight Partners, and Accel to change that.
- Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient - one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility.
- The opportunity is massive.
- Every enterprise on the planet has this problem and nobody has solved it.
- We've 10x'd ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons.
- We're now the 4th fastest growing startup https://sifted.eu/leaderboards/sifted-future-50-2025 in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for.
- Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who've grown unicorns, shipped world-class products, and executed at the highest levels.
- You'll work alongside leaders like Ben https://www.linkedin.com/in/ben-freeman-a8542166/, Abs https://www.linkedin.com/in/abhirukt/, Sabrina https://www.linkedin.com/in/scastiglione/, and Rebe https://www.linkedin.com/in/rebecatristan/.
- FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE https://www.youtube.com/playlist?list=PLpjeHyocsu3ZoDn3sfODjqIR2L_DW3dgb.
- Become the go-to source of knowledge about the Omnea product within the company.
- This is a unique opportunity to join Omnea at a pivotal moment in our journey, scaling alongside a world-class team and making an outsized impact on our customers and product.
- World-class customers.
Visa & Work Authorization
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This listing is sourced directly from Omnea's careers page and normalized into a canonical job model.