FIS
Analyst I, Product Technical Support
US WI MKE 4900
Sponsorship not specifiedDetected 85 days ago
Customer SupportResearchCommunicationProblem SolvingTime Management
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odds of building a lasting career here
36Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Responsible for client satisfaction, maintaining client communication, overall management of the relationship and client retention activities.
- Answers customer inquiries, primarily over the telephone, e-mail or facsimile.
- Serves as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
Responsibilities
- As primary liaison, is responsible for escalation, effective oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.
- Develops strong working relationships with assigned clients and FIS resources.
- Provides support in research and resolution of problems and inquiries.
- Maintains comprehensive knowledge of applicable products, services and company policies and procedures.
- Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
Requirements
- Broad knowledge of FIS products and related services
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Nice to have
- A voice in the future of fintech
- Collaborative work environment
- Opportunities to give back
- Prior banking or finance related experiences a plus
- personal banking experience preferred
Skills
- Communicates ideas both verbally and in written form in a clear, concise, and professional manner
- Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business
- Ability to understand and apply concepts
- Ability to handle projects commensurate with job expectations
- Ability to analyze and solve problems using learned techniques and tools
- Flexibility, versatility, dependability
- Prior banking or finance related experiences a plus; personal banking experience preferred
- Knowledge of FIS products and Services
- Organizational and time management skills required
- Strong problem solving skills
- Is resourceful and proactive in gathering information and sharing ideas
Compensation
- Competitive salary and benefits
Company info
- What we offer you: A career at FIS is more than just a job.
This listing is sourced directly from FIS's careers page and normalized into a canonical job model.