Salesforce

Salesforce

Human Centered Change Senior Manager- Public Sector

Virginia - Washington DC Metro - Remote · Senior

Sponsorship not specified$25k-$30kDetected 4 hours ago
Agentic AISalesforceCRMRecruitingCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptability

About the role

  • To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
  • And innovation isn't a buzzword - it's a way of life.
  • Ready to level-up your career at the company leading workforce transformation in the agentic era?

Responsibilities

  • Change Execution: Lead change management activities, including needs analysis, change readiness assessment, communication planning, training planning and delivery, and the creation of related work products to support plans.
  • Stakeholder Alignment: Drive stakeholder alignment, engagement, and buy-in across functions. Facilitate cross-functional partnerships to craft and implement new ways of working across functions.
  • Methodology Integration: Integrate human-centered service design, behavior change science methodologies, and Design Thinking methodology and outcomes into the Human-Centered Change roadmap.
  • Operational Excellence: Collaborate closely with program management teams to integrate change strategies into program delivery. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
  • When applicable to a project assignment on a customer engagement, lead other Human-Centered Change team members to drive results, and serve as a point of escalation for team members.
  • Business & Practice Impact: Identify and lead internal strategic initiatives to grow the consulting practice
  • Core Competencies: Experience leading Human-Centered Change, Business Value, or Design Thinking relevant workstreams. Deep knowledge of change management principles, methodologies, and tools. Application of AI tools in Human-Centered Change services delivery.
  • Business & Practice Impact: Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community's overall knowledge base and expertise. Generate positive feedback from internal teams and leadership.
  • Communication: Excellent verbal and written skills. Passionate about delivering Human-Centered Change with the ability to articulate Human-Centered Change value to stakeholders at all levels. Strong workshop design and facilitation skills.
  • Relationship Management: Consistent track record of building customer relationships. A great listener with the ability to connect with people in diverse roles.

Requirements

  • Candidates must be a United States citizen.

Nice to have

  • Salesforce Administrator Certification
  • Salesforce Strategy Designer Certification
  • Salesforce Agentblazer Innovator or Agentblazer Legend Credential
  • Leadership Qualities
  • Passion: Passionate about customer success.
  • Leadership: Self-aware and strategic thinker
  • Engagement: A strategic storyteller who influences C-level executives with clarity and authority.
  • Team Player: Adept at collaboration and working with members of a multi-functional team.

Skills

  • Leverage AI tools in creation and execution of plans.
  • Unleash Your Potential
  • Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
  • Accommodations
  • Posting Statement
  • What does that mean exactly?

Compensation

  • It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Benefits

  • It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
  • The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
  • Certain roles may be eligible for incentive compensation, equity, and benefits.
  • Salesforce offers a variety of benefits to help you live well including:
  • time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
  • Sector Expertise: Proven experience with Public Sector customers (Federal Civilian, Defense, State & Local Government, Nonprofit, or Education).
  • Education: BA/BS or MA/MS in a related field, or equivalent experience.

Company info

  • Serve as a trusted advisor to our customers, advising on change management best practices while recommending potential areas for improvement.
  • Trusts and demonstrates the company's core values; shows integrity, transparency, and reliability.
  • Strategic Advisory: Serve as a trusted advisor to our customers, advising on change management best practices while recommending potential areas for improvement.
  • Change Strategy: Develop and execute holistic change strategies for complex transformation initiatives. Partner with customers to define key performance indicators and program success metrics. Scale human-centered change practices and new ways of working.

Visa & Work Authorization

  • Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
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This listing is sourced directly from Salesforce's careers page and normalized into a canonical job model.