Vumc
Patient Service Specialist, Adult Congenital Heart Disease Clinic
Nashville, TN
Sponsorship not specifiedDetected 3 hours ago
HRCustomer SupportPatient CareResearchCommunicationProblem Solving
About the role
- Independently provides service to patients before, during or post-appointment.
- Navigates complex patients to include scheduling with multiple services or coordination with outside facilities and/or providers.
- May provide guidance to entry level staff members.
Responsibilities
- Proficiently performs all Patient Service Specialist job responsibilities.
- Manages templates including utilization, wait list and quality audits.
- Maintains quality and engages in quality improvement efforts in operations impacting patients and staff.
- Assists with onboarding and training of new hires and manages and reviews onboarding checklist.
- Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance. * Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.* Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.* Team Interaction: Provides informal guidance and support to less experienced team members.
- Supporting Colleagues: - Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas. - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
- Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Requirements
- Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
- The ability to coordinate and schedule patient appointments, and other office visits with various computer systems in the hospital or clinic.
- The ability to receive and record patient information.
- Maintains proficiency in all aspects of PSS role.
- PATIENT SCHEDULING (Intermediate): The ability to coordinate and schedule patient appointments, and other office visits with various computer systems in the hospital or clinic.
- PATIENT DOCUMENTATION (Intermediate): The ability to receive and record patient information.
- APPOINTMENT & PROCEDURAL SCHEDULING (Intermediate): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.
Skills
- Applies broad job knowledge and has basic job skills in other areas.*
- Continuously improves own skills by identifying development opportunities.-
- Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.-
- Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. -
Benefits
- Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated.
- Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
- At our growing health system, we support each other and encourage excellence among all who are part of our workforce.
- High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
- Patient Access Specialist Certification - Health Business Insights
- Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of
- MEDICAL TERMINOLOGY & DOCUMENTATION (Intermediate): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
Company info
- A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
- CUSTOMER SERVICE (Advanced): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
- Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
- It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.
Equal opportunity
- equal opportunity.
This listing is sourced directly from Vumc's careers page and normalized into a canonical job model.