WeWork
Community Manager, Boston
Cambridge, MA United States of America · Full-time
Sponsorship not specifiedDetected 30 days ago
Project ManagementAccount ManagementPerformance ManagementCustomer SupportCommunicationMentoring
About the role
- Join us as we empower tomorrow's world at work.
- Depending on the location you are assigned, you'll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients.
- Recognize positive performance as appropriate. - Track performance of direct reports regularly and conduct performance management reviews in sync with WeWork's People Calendar.
Responsibilities
- Assume ownership and manage the relationship with key accounts within the multiple buildings you oversee.
- Review Net Promoter Scores and member satisfaction results regularly and implement building-specific plans to improve KPIs.
- Lead building site tours for VIPs as needed.
- Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team.
- Engage with Landlords in conjunction with the Asset Director and Real Estate to handle any building-related escalations.
- Be accountable for building-level Opex in partnership with the Building Operations team.
- Analyze cluster ancillary revenue data, drive initiatives to increase ancillary revenue in your cluster and partner with central teams on ancillary revenue driving projects (i.e. private events, partnerships, parking, etc).
- Provide input to and set monthly, quarterly and yearly budgets Review monthly building budget and result comprehensively for optimization.
Requirements
- 5+ years or equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience.
- Customer service experience required.
- 2+ years of management experience of leading a team made up of individual contributors
- Must have strong verbal and written communication skills, project management, and business operations experience
- 5+ years or equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience. Customer service experience required.
- Understanding and experience leading a team
- Like challenges, and embraces change in a fast-paced environment
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
Nice to have
- Bachelor's Degree or equivalent experience preferred in Business, Marketing, Hospitality, or other related degrees
Skills
- Ensure teams have been trained thoroughly during the on-boarding process and have the tools necessary to succeed in their respective roles.
- Ensure your time is split appropriately between your buildings to make sure teams feel supported in their day-to-day activities.
- Track performance of direct reports regularly and conduct performance management reviews in sync with WeWork's People Calendar.
Compensation
- WeWork employees are eligible to participate in an incentive plan specific to their role.
- Your recruiter will detail what incentive plan is applicable to this specific role.
- WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment.
- WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.
- $100,000 annually
Benefits
- 16 weeks paid parental leave
- competitive healthcare benefits
Company info
- At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work.
- Community Manager | Community
- About the Opportunity
- As a Community Manager, you will be required to report to buildings you manage each day and will be the owner of the Member experience in each building in your portfolio, generally 2-4. You will also be responsible for ensuring we are meeting our member's needs and our WeWork global standards and targets on member experience satisfaction.
- Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.
- Your work, which will include but not be limited to the duties listed below, will help
- WeWork to achieve the following:
- At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide.
- The future of work is here, and we're not just a part of that movement-we're leading it.
- United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights.
- As a Community Manager, you will be required to report to buildings you manage each day and will be the owner of the Member experience in each building in your portfolio, generally 2-4.
- You will also be responsible for ensuring we are meeting our member's needs and our WeWork global standards and targets on member experience satisfaction.
Equal opportunity
- WeWork is also proud to be an affirmative action employer with respect to veterans and individuals with disabilities.
Visa & Work Authorization
- s), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information
This listing is sourced directly from WeWork's careers page and normalized into a canonical job model.