Kraken
Senior Client Delivery Lead
New York · Senior
Sponsorship not specified$140k-$200kDetected 216 days ago
ComplianceProduct ManagementAgileCRMCommunicationCollaboration
About the role
- are looking for someone who understands how the pieces fit together across the broader utility ecosystem and can navigate the complexity that comes with it.
- grid modernization, smarter infrastructure, evolving market dynamics, and how utilities actually operationalize all of it through technology.
- The team are looking for someone who understands how the pieces fit together across the broader utility ecosystem and can navigate the complexity that comes with it.
Responsibilities
- Being the knowledge base of how Kraken works and how we deliver Kraken Platform
- Supporting the engineering team to deliver product features
- You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.
- The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects.
Requirements
- Experience of product management and customer journeys
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Experience / Qualifications needed:
Nice to have
- Consulting experience is a plus
- Regulatory compliance experience is a plus
Compensation
- While the broad salary range is listed, not all candidates will be placed at the top of the range-this will be determined by the overall fit for the position.
Benefits
- Great medical, dental, and vision insurance options including FSAs.
- Paid time off - we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
- Parental leave.
- Pre-tax commuter benefits.
- You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.
- We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition.
Company info
- You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
- This is a hands-on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.
- At senior level we require relevant domain experience across one of the following areas (Energy, billing systems, CRM, customer journeys, data, DERMS, energy market experience, ERCOT, payments, commercials).
- The role is North America based and your projects could be run from any state, travel is expected as part of this role.
- We are a flat and agile organisation and plan to remain this way.
- We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment.
- We have been licensing Kraken for over 4 years, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working.
- This is either migrating onto our Kraken platform or managing long term technology requirements.
- Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis.
This listing is sourced directly from Kraken's careers page and normalized into a canonical job model.