Ardent
Reliability Engineer
Washington, D.C
No sponsorshipDetected 1 day ago
AWSCloud PlatformsCustomer SupportLeadershipCommunication
About the role
- Why do you need to choose between doing important work and having a fulfilling life?
- We respect the skills and experience you bring to the Ardent team.
- And we provide a rewarding environment to help you succeed.
Responsibilities
- The enhanced Production Monitoring Services Branch will provide resources to staff the operation 24x7x365. The resources should provide additional technical support and diagnosis.
- Collaborate with other members of IT and business in streamlining production support processes.
- Work closely with other teams and recommend solutions to improve production support current processes that reflect business needs, security, and SLAs of our production services.
- Work closely with Infrastructure team and other support staff to identify and resolve incidents and create and implement long term remediation techniques and fixes.
- Provide support and coach other members of the Production Support team.
- We are seeking a skilled Reliability Engineer to support our client's mission by enhancing Production Monitoring and ensuring optimal service delivery for their applications.
- The ideal candidate will lead monitoring solutions, manage ITIL engineers, automate processes, and collaborate across IT and business teams to improve service reliability.
- Expertise in AWS environments, root cause analysis, and technical troubleshooting is essential, along with strong communication and leadership skills to drive continuous improvement.
- Troubleshoot production issues problems and collaborate in developing simple technical solutions.
- Use diagnostic tools to maintain, troubleshoot and restore standard service or data to systems.
Requirements
- Strong expertise in incident management, root cause analysis, and problem resolution for cloud-based applications.
- Hands-on experience with Amazon Web Services (AWS) and cloud-based monitoring tools.
- Proficiency in ITIL processes and managing ITIL engineers for efficient service delivery.
- Experience in triaging and resolving production incidents, assessing severity, and properly escalating issues.
Skills
- Manage ITIL engineers.
- Triage and resolve production incidents related to the cloud platform and participate in root cause analysis and postmortem discussions.
Compensation
- We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gend
Benefits
- This role involves proactive issue identification, incident resolution, and system health optimization within a 24x7x365 operational environment.
- Perform System health monitoring and optimizing performance
- Define and establish monitoring and other processes and tooling for monitoring and performing routine system health checks to ensure optimization and stability of application.
- Communicate overall status and health of the application to business and application support teams.
Company info
- Effectively work with IT and business teams, as well as external customers, to lead the resolution of production incidents and provide communication during outage.
- Communicate clearly and effectively across IT, business process owners, and customers at all levels of the organization.
This listing is sourced directly from Ardent's careers page and normalized into a canonical job model.