CareTalk Health
Healthcare Call Center Supervisor (Remote)
United States · Contract
Sponsorship not specifiedDetected 20 hours ago
LinuxComplianceHIPAAEHR/EMRLeadershipCollaborationMentoring
About the role
- CareTalk Health is seeking a Healthcare Call Center Supervisor to oversee a fully-remote workforce supporting virtual telehealth visits.
- The standard schedule for this role is Monday through Friday, 8:00 AM - 5:00 PM EST.
- In addition, there will be some Saturdays as needed, with most Saturdays expected to be every other week from 9:00 AM - 5:00 PM EST.
Responsibilities
- Supervise patient-facing employees and contractors (providers, nurses, or clinical support staff) delivering telehealth visits.
- Lead daily operational huddles, shift readiness, and real-time issue resolution.
- Own key operational KPIs (e.g., visit completion, productivity, wait time, adherence).
- Analyze performance trends, identify root causes, and drive corrective action.
- Partner with QA and Training teams to support onboarding, refreshers, and targeted coaching.
- This role is responsible for day-to-day operational execution across providers, nurses, and clinical support employees and contractors, ensuring consistent visit flow, strong performance against KPIs, and a high-quality patient experience.
- This is a highly visible role that partners closely with Clinical Operations, Quality, Workforce Management, and Training to support a scalable, high-volume telehealth model.
- Deliver regular performance and staffing reports to operational and clinical leaders.
- Collaborate with Workforce Management, Quality, Training, Recruiting, and Clinical Ops teams.
- This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce.
Requirements
- This position also requires a degree of schedule flexibility.
Skills
- Computer: Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) Must have at least Windows 10 or MacOS 13.
- Headphones: Wired headphones required for optimal audio quality.
- Must have an ethernet cable connecting computer directly into router
- Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).
- Video Capability Required: Required for video calls. (Webcam) Laptops will come with a built in webcam which is fine.
- Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users.
- Why CareTalk Health
- CareTalk Health is an equal opportunity employer.
Compensation
- We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are.
Benefits
- CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale.
- CareTalk Health is an
- Monitor staffing coverage, schedules, and adherence to ensure service-level targets are met.
- At times, the Supervisor will need to monitor and support observed evening shifts, which may include coverage or oversight during 10:00 AM - 6:00 PM EST or 11:00 AM - 7:00 PM EST hours, as operational needs dictate.
- CareTalk Health is a fully remote, nationwide virtual medical practice.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from CareTalk Health's careers page and normalized into a canonical job model.