Power Factors

Power Factors

Customer Solution Consultant, SCADA

Burlington, Vermont, United States

Sponsorship not specifiedDetected 43 days ago
PythonSQLGrafanaRESTData AnalysisData EngineeringData VisualizationPerformance ManagementCustomer SuccessCustomer SupportUnityCommunicationCollaborationProblem SolvingRenewable EnergySCADA

About the role

  • ABOUT POWER FACTORS Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Responsibilities

  • The in-office environment is core to the role - the value of this position comes from the daily, informal collaboration with the people who build the product.
  • Power Factors' Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics.
  • The company's suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns.
  • Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.
  • With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy.
  • You will work in the ticket queue daily, owning and resolving complex customer issues - but you'll do it with a level of technical depth and consultative engagement that goes well beyond traditional support.
  • As a Customer Solution Consultant, you'll intake customer issues, investigate and resolve technical problems on the Unity APM platform, and serve as an escalation resource for our global Support team on APM-related tickets.
  • You'll sit alongside the engineers who build Unity APM in our Montreal office, giving you direct access to the people and knowledge needed to solve the hardest customer challenges.

Requirements

  • availability calculations, energy production metrics, alarm management, portfolio analytics Experience working directly with

Nice to have

  • Exposure to SCADA, OT networks, or telemetry systems
  • Experience with data visualization tools (Grafana, Tableau, Power BI) or monitoring platforms
  • Exposure to Python, REST APIs, or scripting for data investigation
  • In-office 5 days per week required [KP1]
  • Experience in renewable energy, utilities, energy technology, or industrial IoT - understanding of asset management, SCADA systems, or performance monitoring is highly valuable

Skills

  • every customer interaction is an opportunity to diagnose the root cause, not just resolve the symptom.
  • comfortable writing SQL queries, working with large datasets, and using data to diagnose issues

Company info

  • With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world's renewable energy data.
  • Power Factors fights climate change with code. * Outside China and India The Role This role is part of Power Factors' Customer Support organization.
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This listing is sourced directly from Power Factors's careers page and normalized into a canonical job model.