Transact Campus

Transact Campus

Director, Healthcare Services

United States · Director · Full-time

Sponsorship not specifiedDetected 22 days ago
Project ManagementProcess ImprovementEpicHL7/FHIREHR/EMRLeadershipCommunicationProblem SolvingPublic SpeakingMicrosoft Office

About the role

  • Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve.
  • Our success and growth are directly attributed to our people.
  • Illumia is dedicated to fostering a culture of integrity, respect, and continuous personal development.

Responsibilities

  • Humble: The right leaders for Illumia don't need to own the spotlight-they share credit, define success collectively, and are quick to elevate the contributions of others.
  • The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.
  • Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

Requirements

  • Travel is required for this position, typically 25%, based on client and business needs, with travel primarily occurring Monday through Thursday.

Nice to have

  • These functions are the fundamental job duties required for successful performance.
  • Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.
  • What is good to know: Travel is required for this position, typically 25%, based on client and business needs, with travel primarily occurring Monday through Thursday.
  • This role can be based remotely within the contiguous United States.
  • Valid driver's license required.
  • This is a company that still writes its story.
  • This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

Benefits

  • Some positions may include additional compensation in the form of bonus, equity, or commissions.

Company info

  • Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide.
  • Be a part of this exciting organization and improve the lives of people doing mission-critical work.
  • Why join our team?
  • We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
  • We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
  • What you will be doing: As Director of Healthcare Services at Illumia, you will lead a team of implementation managers, project managers, and implementation consultants delivering Illumia's healthcare solutions-including NetMenu, our cloud-based clinical nutrition and patient dining platform, and Quickcharge, our healthcare point of sale system.
  • You will set the overall strategy for how your team plans, staffs, and executes implementations across hospital and health system clients, ensuring Illumia has the trained, high-quality resources needed to deliver safe, compliant, and operationally impactful outcomes.
  • You will also serve as a mentor, escalation point, and client-facing leader for strategic accounts.
  • Lead and develop a set of managers running multi-disciplinary teams of project managers, implementation consultants, and technical staff across healthcare product lines Set team strategy for project planning, staffing, and resource allocation across concurrent NetMenu and Quickcharge engagements Ensure the team delivers professional services to healthcare clients, meeting established goals for utilization, revenue, and customer satisfaction Guide implementation teams through the complexity of clinical environments, including EHR integrations (e.g., Epic/HL7), diet order workflows, and healthcare payment systems Serve as a mentor and escalation point internally and externally; step into a client-facing role for strategic accounts to ensure satisfaction Partner with Sales, Solution Engineering, and Client Management to ensure successful sales and implementations, where expectations are properly set around delivery timelines, scope, and readiness Establish and manage third-party partnerships to supplement core staff during peak periods Drive process improvement and efficiency gains across the team's delivery model, with particular attention to the regulatory and patient safety demands of healthcare environments Who you will work with: External customers (businesses, hospitals, health systems, and acute care facilities) Internal partners including Sales, Client Management, Product Management, Database Services, Integration Services, Support, and Managed Services Company leadership team members such as general managers and executive leadership What You'll Bring: Bachelor's degree in Business Administration, Project Management, Healthcare Administration, or equivalent experience 7+ years of management experience, including management of managers 10+ years of proven experience in program or project management, leading clients and teams through large, complex system implementations and integrations Strong background in enterprise SaaS implementations; experience with healthcare IT, clinical nutrition systems, foodservice technology, or healthcare payment solutions strongly preferred Familiarity with healthcare clinical workflows, including EHR integrations (Epic, HL7), diet order management, and patient safety requirements Demonstrated experience establishing and managing third-party partnerships to supplement core teams Strong client relationship skills-ability to partner with clinical, IT, and operational leaders from healthcare organizations to manage issues, risks, dependencies, and scope/schedule conversations Proven record of process improvement and efficiency gains in complex, regulated, fast-paced environments Excellent oral and written communication skills with strong presentation and analytical abilities Confident, polished communicator-comfortable presenting to executive stakeholders, clinical leadership, and large groups Strong consensus-building skills across directly managed teams and partner organizations including Sales, Product Management, and Development Detail-oriented, client-focused, and able to create plans, set goals, and execute proactively Strong general computer skills including Microsoft Office suite and web applications
  • We are not looking for caretakers.
  • We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
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