Cai
Technical Support Analyst
California · Contract
Sponsorship not specifiedDetected 5 days ago
Stakeholder ManagementCustomer SupportVPNCommunicationCollaborationOrganizational Skills
About the role
- This position will be full-time, onsite, and is a contract position.
Responsibilities
- Provide first-line and second-line technical support for end users by diagnosing and resolving hardware, software, network connectivity, and system access issues
- Respond to, document, track, and prioritize support requests while ensuring timely resolution and excellent customer service
- Install, configure, maintain, and troubleshoot desktop and laptop computers, printers, mobile devices, peripheral equipment, and related technologies
- Coordinate with business stakeholders to understand technology needs and recommend appropriate hardware, software, and support solutions
- Deploy, configure, and support specialized business applications and operational software
- Maintain accurate records of support activities, asset inventory, device configurations, user profiles, and technical documentation
- Create and maintain technical procedures, knowledge base articles, training materials, and support documentation
- Collaborate with cross-functional IT teams to support infrastructure initiatives, technology upgrades, and continuous improvement efforts
- Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Requirements
- 2+ years of experience providing technical support, help desk, desktop support, or IT customer support services
- Experience troubleshooting and supporting Windows-based desktop and laptop environments
- Knowledge of computer hardware, operating systems, software applications, printers, and peripheral devices
- Experience supporting network connectivity, VPN access, and basic LAN/WAN environments
- Ability to diagnose technical issues, evaluate solutions, and independently resolve problems
- Experience supporting Microsoft 365, Active Directory, and enterprise collaboration tools.
- Experience with server administration, network devices, and virtualization technologies
- Knowledge of IT asset management, inventory tracking, and documentation practice
- Familiarity with IT service management (ITSM) tools and ticketing systems
Compensation
- The pay range for this position is listed above.
Benefits
- Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access.
- Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Company info
- CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
- We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities.
- As a privately held company, we have the freedom and focus to do what is right-whatever it takes.
Equal opportunity
- Reasonable accommodation statement
This listing is sourced directly from Cai's careers page and normalized into a canonical job model.