Horace Mann

Group Claims Support Specialist

Madison, WI

Sponsorship not specified$21k-$29kDetected 8 days ago

ExcelCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementAdaptabilityOrganizational SkillsMicrosoft OfficeClaims Management

About the role

You'll work closely with Group Claims Examiners while gaining valuable experience across Life, Disability, and other Group Insurance products.
Salary is commensurate to experience, location, etc.
We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs.

Support Group Claims Examiners by gathering, verifying, and entering claim information into the claims management system.
Prepare, organize, and maintain complete and accurate electronic claim files.
Set up new claims and maintain accurate records throughout the claim lifecycle.
Scan, upload, index, and manage electronic and physical claim documents.
Assist with claim filing, archiving, retrieval of archived files, and other administrative support activities.
Document & Workflow Management
Review incoming mail, electronic correspondence, faxes, and documents for completeness and appropriate routing.
Customer & Business Partner Support
Respond to routine inquiries from policyholders, beneficiaries, employers, and business partners regarding claim status.
Collaborate with internal teams to ensure timely and accurate claim support.

Route claim documentation to the appropriate Claims Examiner.
Update policy and employer information within internal systems, including PolicyPro and Microsoft Access.
Prepare and distribute correspondence, reports, commission checks, FICA billings, and other claim-related communications.
Participate in special projects and departmental initiatives as assigned.
High School Diploma or GED.
Strong organizational skills with exceptional attention to detail.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.

Evaluate disability applications for required documentation and request additional information from applicants or employers when necessary.
Set up and maintain disability claim records within the paperless claims management system.
Process vendor and medical provider invoices for payment.
Our tailored offerings include special rates and benefits for educators.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

This listing is sourced directly from Horace Mann's careers page and normalized into a canonical job model.