Us MTM Health
Customer Service Representative
MD - Baltimore QA
Sponsorship not specifiedDetected 14 days ago
Customer SupportPharmacy PracticeLeadershipCommunicationMentoringMicrosoft Office
About the role
- Job Description What Will Your Job Look Like?
- The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips.
- The CSR is the front-line representative of the Company.
Responsibilities
- Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
- Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
- Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals
- Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance
- Maintain confidential information standards within a fast paced environment
- Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards
Requirements
- May be required to work weekends and/or holidays, as needed
Skills
- Typing speed of 30 WPM or greater
- Knowledge Microsoft Outlook and Microsoft Word
- Exemplary communication and phone skills
- Ability to maintain high level of confidentiality
- Regular attendance is required
- Previous experience working in a customer service call center, preferred
- What's in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
Compensation
- This information reflects the base salary pay range for this job based on current national market data.
- We offer competitive pay that varies based on individual skills, experience, and other relevant factors.
- Minimum Salary: $21/hr
- Maximum Salary: $21/hr
Benefits
- Tuition Reimbursement
- MTM Perks Discount Program
Company info
- What Will Your Job Look Like?
- In office position Mon-Fri 8:30am-5pm Eastern Time at 4201 Patterson Ave Baltimore, MD 21215.
- You will have to work one weekend day a month.
- We offer competitive pay that varies based on individual skills, experience, and other relevant factors.
Equal opportunity
- Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
- #MTMTransit
- Employer: MTM is an equal opportunity employer.
- MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
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