Poshmark
Enterprise Account Manager
US California (Redwood City) - Office · Senior
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About the role
- The Enterprise Account Manager is the steady hand that keeps mid-level enterprise sellers thriving after they've been onboarded, acting as a trusted advisor.
Responsibilities
- Own the ongoing relationship for a portfolio of mid-level enterprise accounts, providing consistent, straightforward support
- Collaborate with the Enterprise team to flag accounts that need additional attention or escalation
- Partner with the Technical Onboarding team to ensure a seamless handoff from onboarding to steady-state account management
- Share seller feedback and platform gaps with cross-functional partners to help prioritize future improvements
- Build standardized tools and processes that can be leveraged across account portfolio
- Recognized by sellers and cross-functional partners (Onboarding, Support, Product, Marketing) as a reliable, proactive point of contact
- Strong listening and relationship-building skills, with a deep understanding of seller needs and the ability to translate that into practical guidance
- Comfort building and standardizing recurring reports, and translating account-level data into clear, actionable insights
- Proactive, clear communication skills that build trust and confidence in day-to-day interactions
- Experience working across onboarding, support, product, and marketing teams to resolve issues and share feedback
Requirements
- 5-7 years of experience managing a portfolio of client or seller accounts, balancing responsiveness with efficiency across multiple relationships at once
Nice to have
- Experience buying and selling on Poshmark is a plus
This listing is sourced directly from Poshmark's careers page and normalized into a canonical job model.