Seatrium
IT Infrastructure Technician
USA Houston, Richmond Avenue Suite 950 Houston - Seatrium
Sponsorship not specifiedDetected 30 days ago
CybersecurityFirewallCiscoCollaborationMicrosoft OfficeSharePoint
About the role
- Infrastructure Technician - I to support the installation, maintenance, and troubleshooting of complex network and telecommunication systems. The IT Infrastructure Technician provides frontline desktop and operational support while assisting senior infrastructure engineers with basic network, security, and systems tasks. This role focuses on learning,
- execution of documented procedures, and escalation of complex issues while delivering high‑quality end‑user support.
Responsibilities
- Infrastructure Technician - I to support the installation, maintenance, and troubleshooting of complex network and telecommunication systems.
- The IT Infrastructure Technician provides frontline desktop and operational support while assisting senior infrastructure engineers with basic network, security, and systems tasks.
Requirements
- Resolve issues within Tier 1 scope and escalate to Tier 2/3 teams when required.
Skills
- Reporting potential security incidents
- Assisting with basic compliance checks
- Following secure handling procedures for systems and data
- Participate in security awareness and training activities (e.g., Security+ foundational knowledge).
- Follow standard operating procedures (SOPs) and IT policies.
- Contribute to knowledge base articles by documenting common issues and resolutions.
- Assist in maintaining accurate asset records and basic technical documentation.
- Work closely with IT service desk, infrastructure, and operations teams.
- Assist in IT projects by performing assigned tasks under guidance (e.g., device refreshes, migrations, upgrades).
- Demonstrate willingness to learn infrastructure, networking, and security fundamentals.
Benefits
- This role focuses on learning, execution of documented procedures, and escalation of complex issues while delivering high‑quality end‑user support.
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This listing is sourced directly from Seatrium's careers page and normalized into a canonical job model.