zetaglobal

Senior Customer Success Manager

Remote - US · Senior

Sponsorship not specifiedDetected 1 day ago

ExcelCustomer SuccessLeadershipCommunication

About the role

This role is ideal for someone who excels in client relationships, and who is ready to take on responsibility influencing campaign performance, client retention, and account expansion.
Your goal is to help them achieve their goals.

Responsibilities

Own and maintain strong relationships with accounts, ensuring client success through up - sells, cross-sells, renewals, and overall account growth.
Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand client's reporting methods.
Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth.
Lead client meetings, including weekly status updates and Quarterly Business Reviews- ensuring action items and strategic next steps are documented and executed.
Build knowledge of Zeta's offerings, tools, and industry best practices to better support client needs.
Maintain clear documentation of processes, timelines, and deliverables across your accounts.
As a Senior CSM, you will own a portfolio of clients and serve as their primary point of contact, providing day to day and strategic support.
You will also surface and drive upsell and cross - sell opportunities, develop tailored growth ideas for each client's business, and partner with Client Success Leadership on long ‑ term expansion strategies.

Requirements

5+ years of experience in digital advertising, marketing, or client services.
Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data.

Compensation

Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.

Company info

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
We are seeking a results ‑ driven Senior Customer Success Manager who thrives on being a strategic partner to our clients and a key driver of revenue growth. This role is ideal for someone who excels in client relationships, and who is ready to take on responsibility influencing campaign performance, client retention, and account expansion.
As a Senior CSM, you will own a portfolio of clients and serve as their primary point of contact, providing day to day and strategic support. Your goal is to help them achieve their goals. You will collaborate cross ‑ functionally with Operations, Analytics, and Product to ensure campaigns launch flawlessly, client perform s against key metrics, and the organization is aligned with each client's attribution model and business objectives.
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently.
Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI.
Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs.
Zeta was founded in 2007 by David A.
Steinberg and John Sculley and is headquartered in New York City with offices around the world.
To learn more, go to www.zetaglobal.com.
We are seeking a results ‑ driven Senior Customer Success Manager who thrives on being a strategic partner to our clients and a key driver of revenue growth.
ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently.

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