Manulife

Director, Business Operations

Boston, Massachusetts · Director

Sponsorship not specifiedDetected 1 day ago

Project ManagementLogisticsVendor ManagementLeadershipCommunication

About the role

Reporting to the Head of Business Operations, Retirement & Wealth, the Director, Business Operations is a trusted advisor to the Retirement & Wealth Leadership Team (RWLT).
As a member of the Chief Operating Office (COO) team, the Director, Business Operations is an important catalyst and key contributor to the overall strategy, execution, and transformation of our global franchise.
The role being advertised is an existing vacancy.

Act as a key partner to the GMs/CEOs in executing the strategic, operational and cultural changes needed to deliver near and long-term financial and non-financial targets
Collaborate with the GM/CEOs on routines for executing and developing business and strategic plans
Work closely with key stakeholders to support execution and change management efforts around strategy execution and integration with the broader GWAM organization
Partner with Strategy team on strategy development and execution
Identify and manage new and emerging needs within the business and determine how to best resource these needs
Manage the goal setting, progress / performance review and scorecard management process for the GMs/CEOs, working closely with Finance and Strategy
Identify and drive opportunities to improve processes and procedures and increase leadership team effectiveness and productivity
Manage agenda, coordinate pre-read materials and track action items for leadership team and business review meetings
Lead special projects across the business as needed
Lead the establishment of operational programs across

Ability to work independently, get to the relevant information and pierce through siloes
Ability to handle difficult situations, deal efficiently with escalation
Ability to connect the dots and rapidly identify and surface the relevant patterns and issues
Politically astute, with strong situational sensitivity and ability to influence
Emotional intelligence, with ability to demonstrate judgment, discretion and diplomacy
Ability to see pressures the leadership team faces in pushing the organization to change and find ways to lessen them
Outstanding communication skills with proven ability to articulate complex business problems in simple and impactful words

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, r

Enable the roll-out of business management frameworks across Wealth and Retirement
Lead the establishment of operational programs across Retirement & Wealth in partnership with business stakeholders (eg: records management, business continuity, vendor management)

John Hancock Life Insurance Company (U.S.A.)
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

r practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related co

This listing is sourced directly from Manulife's careers page and normalized into a canonical job model.