Tricon
Property Manager - The Selby, The Taylor & The Ivy
Toronto, ON · Contract
Sponsorship not specified$84k-$134kDetected 4 days ago
HRPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptability
About the role
- Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.
- To learn more, please visit: Tricon Toronto.
- By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
Responsibilities
- Lead the team in responding to resident inquiries, feedback, complaints, and concerns with professionalism, empathy, urgency, and accountability.
- Partner cross-functionally with internal teams to identify and resolve friction points across the resident journey.
- Partner with the Maintenance Manager and other site leaders to ensure repairs, maintenance, preventative programs, inspections, and suite turnover activities are completed efficiently, safely, and with minimal disruption to residents.
- Collaborate with Leasing and Revenue partners to support renewal performance, resident retention, and overall community stability.
- Lead, coach, motivate, and develop site team members through regular feedback, performance management, development planning, and timely follow-through.
- Build a culture of accountability, recognition, collaboration, and continuous improvement.
- Lead recruitment, onboarding, training, and ongoing development of site staff to ensure the team is engaged, capable, and aligned to the needs of the community.
- Maintain effective relationships with internal partners and industry peers to support best practice sharing and community performance.
- Review vacancy and availability reports, maintain an effective rent collection process, ensure legal processes are followed, and confirm rent rolls are accurate prior to monthly rent posting.
- Tricon was one of the first movers to enter Toronto's purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America's fastest growing city.
Requirements
- Minimum 5+ years of related property management experience, including team leadership responsibilities and experience leading 5+ direct reports.
- Experience managing resident-facing operations and balancing service, operational, and financial priorities.
- Proven ability to achieve results and influence across all levels of the organization.
- Proficiency with Microsoft Office.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:
- Review monthly operating statements, prepare variance reports, complete required reporting, and ensure invoice approvals are accurate, timely, and appropriately documented.
- Frequently required to sit, talk, and hear.
- Service-oriented leadership style with professionalism, integrity, diplomacy, discretion, and confidentiality.
- Sound judgment, problem-solving, conflict resolution, and relationship management skills.
- Proactive, accountable, flexible, and adaptable in a fast-paced environment.
- Effective written and verbal communication skills, with a clear and collaborative communication style.
- Minimum Requirements:
- Working knowledge of building systems and the ability to partner effectively with trades and service providers.
Nice to have
- University or college degree with a major in real estate or a related field.
- Experience leading a high-service or luxury residential portfolio with a focus on resident satisfaction and retention.
- Experience with Yardi or other property management system.
- Preferred Attributes:
Compensation
- Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.
- $84,060.00 - $134,060.00
- This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 15%
- Prepare annual operating budgets and monthly operating forecasts for each property, with accountability for delivering financial results and KPIs against annual targets.
Benefits
- Vision abilities required by this job include close vision, distance vision, and depth perception.
- This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 15%
- Authorize work and purchase orders within approved limits, ensure trades and service providers meet health and safety expectations, and address hazardous conditions or infractions promptly.
Company info
- At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.
- Founded in 1988, and headquartered in Toronto, Tricon is one of North America's preeminent rental housing providers.
Equal opportunity
- If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com.
This listing is sourced directly from Tricon's careers page and normalized into a canonical job model.