Veeva

Senior Product Manager - Vault CRM - Service Center

Massachusetts - Boston · Senior

Sponsorship not specified$120k-$200kDetected 27 days ago

LLMsAgentic AIProduct ManagementCRMCustomer SuccessLeadershipCommunication

About the role

As a Senior Product Manager for Vault CRM Service Center, you will be the primary architect of the global service and contact center vision within our broader Vault CRM ecosystem.
In this role, you will have the opportunity to work with a team of life sciences industry and technology A-players, who, together, are bringing the next generation of commercial solutions to the life sciences industry.

Contribute to the Service Center Roadmap: Own the strategy and delivery of functionality specific to service and contact center processes
Collaborate Across Product Teams: Partner with the wider Vault CRM PM organization to incorporate service and contact center requirements into the core platform. You will ensure that core capabilities are optimized for service and contact center users.
AI & Intelligent Orchestration: Partner with the AI PM team to build agents that help service and contact center reps utilize CRM efficiently and effectively.
Full Lifecycle Management: Work with UX, engineering, QA, and services teams to guide features from initial concept and design to global release and customer adoption.
Own the strategy and delivery of functionality specific to service and contact center processes
Partner with the wider Vault CRM PM organization to incorporate service and contact center requirements into the core platform.
Partner with the AI PM team to build agents that help service and contact center reps utilize CRM efficiently and effectively.
Work with UX, engineering, QA, and services teams to guide features from initial concept and design to global release and customer adoption.
You will act as the subject matter expert and advocate, driving a dedicated roadmap to develop a world class solution.

5+ years of product management experience in the Service/Contact Center or CCaaS software industry
Experience writing detailed user stories and managing a feature backlog
Ability to understand and communicate architectural requirements, preferences, and limitations
Ability to work independently in a fast-paced environment, with little direct supervision.

Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
A final conversation with our group's Senior Leader.
Once all interviews are complete, the manager will be in touch with a final decision.

A strong sense of professional ethics
written, verbal, and formal presentation
Nice to Have
Experience with conversational AI, recommendation engines, or large language models (LLMs)
Experience with configurable enterprise SaaS solutions.
Prior exposure to the Veeva Vault Platform.
Background in software development or computer science.
Interviewing with Veeva
Follow the application process and submit your resume.
If moving to the interview stage, the process is as follows:
A conversation with the hiring manager
A practical case exercise

$ 120,000 - $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role.
We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions.
This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Do the Right Thing, Customer Success, Employee Success, and Speed.
We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role As a Senior Product Manager for Vault CRM Service Center, you will be the primary architect of the global service and contact center vision within our broader Vault CRM ecosystem.
You will collaborate with the wider Vault CRM PM team to ensure the core platform (AI agents, Engagement Channels like telephony/CCaaS, Email, WhatsApp, SMS, and more) evolves to meet the unique, complex requirements of service and contact center users.
Evangelize products and become the subject matter expert for internal audiences, external customers, and market facing communications
Industry Representation & Thought Leadership: Evangelize products and become the subject matter expert for internal audiences, external customers, and market facing communications

Veeva is an equal opportunity employer.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

This listing is sourced directly from Veeva's careers page and normalized into a canonical job model.