Decagon
Staff Software Engineer, Agent Product
New York City · Staff+ · Full-time
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
This range already reaches Level IV — the maximum four lottery entries.
DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- You'll work directly with leaders across industries like finance, healthcare and hospitality, solving their users' needs with reliable and intuitive AI agents.
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
- Have 8+ years of industry experience in software engineering
Responsibilities
- We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Engineers here own their work end-to-end and are trusted to make a real impact.
Requirements
- Proficiency with Python, Typescript and asynchronous programming
- A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Compensation
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- We proudly offer the following benefits for our full-time employees:
- $200K - $400K + Offers Equity
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Company info
- The Agent Product Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon's growth.
- You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
- Our mission is to deliver magical support experiences - AI agents working alongside human agents to help users resolve their issues.
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.