gravyty
Senior Manager, Customer Marketing & Advocacy
United States · Senior
Sponsorship not specifiedDetected 18 days ago
Product ManagementProduct StrategyProject ManagementCRMCustomer SuccessCommunication
About the role
- This is a highly cross-functional role for someone who can blend strategy, storytelling, customer empathy, data, and execution.
Responsibilities
- Gravyty helps institutions build stronger connections with the students, alumni, donors, and communities they serve.
- In this role, you'll own the strategy and execution of customer marketing programs that deepen relationships, increase product adoption, strengthen retention, and turn satisfied customers into active champions.
- You'll build thoughtful customer journeys, create useful and engaging communications, elevate customer voices, and help teams across Gravyty better understand what our customers need, value, and love.
- You'll partner closely with Customer Success, Product, Sales, and Marketing to ensure every customer touchpoint feels timely, helpful, human, and tied to measurable outcomes.
Company info
- We're looking for a Senior Manager, Customer Marketing & Advocacy to help bring that same spirit of connection to our customer experience.
- What Success Looks Like ● Customers receive communications that feel valuable, relevant, timely, and human.
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