Banner Health
Communication Representative
Banner North Colorado Medical Center (1801 16th St) · Full-time
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About the role
- Must understand and be able to assist in setting up emergency communications at each facility in the event of communication failure.
- Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner.
- Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines.
Responsibilities
- Our organization supports a drug-free work environment.
Requirements
- Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards.
- Ability to multi-task in a fast paced environment with frequent interruptions.
- Must be able to learn and apply department procedures to react quickly to emergency situations, as well as process calls within defined standards.
- Must possess the ability to work cohesively in a team environment.
- Notifies appropriate hospital/facility personnel and coordinates communication with facility-based staff, local fire jurisdictions, alarm monitoring companies and other external constituents as required.
- Functions as an answering service for numerous on-call groups/physicians for several facilities by documenting required information from patients, staff and physicians.
- May be required to lift up to 20 pounds.
Nice to have
- Previous telephone/customer service experience highly desirable.
- DATE APPROVED 08/19/2007
- Anticipated Closing Window (actual close date may be sooner):
- EEO/Disabled/Veterans
Compensation
- $18.74 - $28.12 / hourBanner Health is committed to pay equity and transparency.
- The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.This range is based on possible base salaries and does not include the value of our total rewards package.
- Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.
Benefits
- Health care is constantly changing, and at Banner Health, we are at the front of that change.
- We are leading health care to make the experience the best it can be.
- If changing health care for the better sounds like something you want to be part of, we want to hear from you.
- Previous experience with handled high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare is highly preferred but not required.
- Banner North Colorado Medical Center (1801 16th St)
Company info
- Primary City/State: Greeley, Colorado Department Name: CEC-CAS Hospital Operator Work Shift: Night Job Category: Marketing and Communications Health care is constantly changing, and at Banner Health, we are at the front of that change.
- Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
Equal opportunity
- EEO Statement:
This listing is sourced directly from Banner Health's careers page and normalized into a canonical job model.