Dexory

Customer Success Manager- US (Mid West and West Coast)

US Remote & Travel · Mid

No sponsorship$20k-$401kDetected 7 days ago

SalesSupply ChainLogisticsOnboardingCustomer SuccessRoboticsLeadershipCommunication

About the role

This role includes regular travel to client sites across North America.
You'll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data.
You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations.

Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process.
Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView's capabilities accordingly.
Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs.
Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered.
Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously.
Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week).
As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth.

Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company.
Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth.
Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.
Comfort working with data-driven insights - able to interpret and explain high-level warehouse or operational metrics and trends.
Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually.
Fluent Spanish speaking skills would be desirable.

We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.
Health insurance
20 days annual leave

Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones.
Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems.
At Dexory, we're redefining warehouse automation through AI, robotics and real-time data.
Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes.
Please note: We are unable to provide sponsorship or relocation for this role.

This listing is sourced directly from Dexory's careers page and normalized into a canonical job model.