Gracent

Client Experience Coordinator

Naperville, Illinois, United States · Full-time

Sponsorship not specified$21k-$25kDetected 19 days ago

LogisticsCommunication

About the role

Let's be honest: families don't remember the name of a scheduling system.
They remember the person who made their week easier.
When a parent is overwhelmed, a child needs an urgent reschedule, or a clinic is juggling 30 moving pieces at once… you're the one who turns stress into solutions.

Be the go-to support for families with schedule changes, questions, and updates.
Partner with Clinical Directors and therapists across disciplines.
Support outreach, tours, events, and family-facing activities.
Drive positive family experiences, including thoughtful review requests.
You're not just managing logistics - you're shaping a family's entire experience of therapy. You'll join a supportive team, build real relationships with families, and play a vital part in helping kids access the care they need.
You'll join a supportive team, build real relationships with families, and play a vital part in helping kids access the care they need.
Here, FCAs are trusted partners to families, real-time problem solvers, and key players in providing the exceptional experience NSPT is known for.

ranges from $21-25 per hour, based on experience and qualifications.
You make those moments possible by keeping schedules full, communication clear, and families supported.
Across our centers, our therapists,
Support outreach, tours, events, and family-facing activities.
Drive positive family experiences, including thoughtful review requests.

Every hour of therapy counts - for a child learning to eat independently, say their sibling's name, or build the confidence they've never had before.

This listing is sourced directly from Gracent's careers page and normalized into a canonical job model.