Campfire
Customer Success Manager
San Francisco
Sponsorship not specifiedDetected 348 days ago
Account ManagementAccountingQuickBooksERPCustomer SuccessCollaborationNetSuite
About the role
- As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.
- You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.
Responsibilities
- Build strong relationships with Controllers, Accounting Managers, and Finance leaders
- Drive adoption, engagement, and value realization across accounts
- Lead QBRs, success planning, and ongoing check-ins
- Manage renewals for your book of business
- Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
- Partner with Sales to scope and close upsell and cross-sell opportunities
- Maintain accurate renewal forecasts and risk pipelines
- Lead customer enablement sessions and workflow optimization reviews
- Support rollout of new product features and modules
- Partner closely with Implementation to ensure smooth handoffs and successful go-lives
Requirements
- 3+ years of Customer Success or Account Management experience in B2B SaaS
Nice to have
- Strong technical aptitude and ability to learn complex platforms quickly
- Bachelor's degree or equivalent experience
- Customer-first mindset with strong ownership and accountability
- Excellent communicator and relationship builder
- Organized, proactive, and comfortable managing multiple accounts
- Strong problem-solver who thrives in a fast-moving startup environment
- Experience supporting finance, accounting, or operations teams strongly preferred
Benefits
- Proactively manage account health and identify churn risk
- Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
Company info
- Own post-implementation success for a portfolio of customers
- Ensure customers are following best practices and getting maximum value from Campfire
- As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success.
- You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.
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This listing is sourced directly from Campfire's careers page and normalized into a canonical job model.