Lyft
Program Manager, Autonomous Partnership Programs
Toronto, Canada
Sponsorship not specifiedDetected 5 days ago
CadenceCommunicationPublic Speaking
About the role
- At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
- The autonomous transition is a transformational opportunity for Lyft. Our strategy focuses on becoming the preferred marketplace, fleet, and operational partner for the world's best Autonomous Vehicle (AV) providers. As AV deployments scale, the programs that govern our partnerships, from pre-launch planning through ongoing operations, become a critical
Responsibilities
- Own program management end-to-end, from launch planning through ongoing operations, including creating launch plans, driving internal alignment on milestones and deliverables, managing workstream trackers, and ensuring quality of deliverables
- Serve as the primary external point of contact for partners, leading regular syncs, managing day-to-day communications, and building the trusted relationships needed to navigate complex programs and surface issues proactively over time
- drive alignment on priorities and decisions, escalate issues with the right context, and be accountable for resolution
- lead structured deep dives on customer experience, operational quality, and other key areas
- present findings and share data and insights internally and with partners
- Drive program optimization and manage the joint roadmap with partners, own the project intake process, gather requirements and impact sizing from partners, coordinate prioritization across internal teams, and ensure execution against agreed commitments
- Identify and address gaps in processes, partner experience, or operational execution, proactively flagging risks and driving continuous improvement across the program lifecycle
- Proven track record serving as a face of the company externally, managing partner or customer relationships with professionalism and sound judgment
- Strong program management skills, ability to drive multiple structured workstreams simultaneously across a wide range of stakeholders without losing sight of the details
- Act as the central hub across cross-functional internal teams supporting the program; drive alignment on priorities and decisions, escalate issues with the right context, and be accountable for resolution
Requirements
- 5+ years of experience in program management, relationship management, operations, or a related field, with demonstrated experience in complex, multi-team environments and externally-facing programs
Nice to have
- At Lyft, our purpose is to serve and connect.
- We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
- The autonomous transition is a transformational opportunity for Lyft.
- As AV deployments scale, the programs that govern our partnerships, from pre-launch planning through ongoing operations, become a critical foundation for sustainable growth.
- As a qualified candidate, you have a proven track record managing complex, multi-stakeholder programs in fast-moving environments.
- You are a skilled communicator who can represent Lyft externally with credibility and care, while driving alignment across a wide range of internal teams.
- You are energized by the combination of strategic relationship management and hands-on operational rigor, you know how to stay close to the details without losing sight of the bigger picture.
- You bring sound judgment, a collaborative mindset, and the ability to navigate ambiguity with confidence.
Compensation
- Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
Benefits
- Extended health and dental coverage options, along with life insurance and disability benefits
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- Access to a Lyft funded Health Care Savings Account
- In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy.
- Hourly team members get 15 days paid time off, with an additional day for each year of service
- Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs.
- Subsidized commuter benefits and Lyft ride credits
- Your recruiter can share more information about the various in-office perks Lyft offers.
- The expected base pay range for this position in the Toronto area is CAD $108,000 - CAD $135,000, not inclusive of potential equity offering, bonus or benefits.
Equal opportunity
- Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.
Visa & Work Authorization
- qual employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status
This listing is sourced directly from Lyft's careers page and normalized into a canonical job model.