OpenLoop Health
Enterprise Customer Success Manager
United States - Remote
Sponsorship not specifiedDetected 14 days ago
Account ManagementExcelCustomer SuccessLeadership
About the role
- OpenLoop is looking for an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA.
Responsibilities
- Drive Account Growth & Diversification: Proactively identify opportunities to expand OpenLoop's footprint within your book of business by introducing new products and service lines that align with client goals.
- Ensure Customer Success & ROI: Partner with clients to define "success" and track key performance indicators (KPIs) to ensure they are realizing maximum value from our solutions.
- Strategic Relationship Management: Act as the primary point of contact for executive stakeholders, moving beyond tactical support to become a trusted advisor.
- Lead Renewals & Upsells: Collaborate with Sales and Leadership to manage the end-to-end renewal process and execute expansion contracts.
- Onboarding & Lifecycle Management: Lead clients through the transition from implementation to "go-live," ensuring a smooth handoff and immediate adoption of key features.
- Integration Savvy: While you don't need to be a developer, you possess a strong mental model of how complex system integrations and APIs work to support business processes.
- Partner with clients to define "success" and track key performance indicators (KPIs) to ensure they are realizing maximum value from our solutions.
- Act as the primary point of contact for executive stakeholders, moving beyond tactical support to become a trusted advisor.
- Collaborate with Sales and Leadership to manage the end-to-end renewal process and execute expansion contracts.
- While you don't need to be a developer, you possess a strong mental model of how complex system integrations and APIs work to support business processes.
Requirements
- Commercial Mindset: You are comfortable discussing contracts, identifying upsell opportunities, and negotiating renewals.
Nice to have
- 5+ years of experience in Customer Success or Account Management (B2B SaaS preferred), specifically focused on retention and revenue growth.
- Proven CSM Track Record: 5+ years of experience in Customer Success or Account Management (B2B SaaS preferred), specifically focused on retention and revenue growth.
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Life Insurance, Pet insurance, and more
- Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere.
- Monitor account health signals and engagement data to proactively identify and resolve risks before they impact retention.
- (Bonus) Familiarity with the nuances of healthcare delivery or clinical operations.
- The Strategic Generalist: You have a Bachelor's degree in Business, Healthcare Administration, or a related field.
Company info
- OpenLoop was co-founded by CEO, Dr.
Apply directly at OpenLoop Health →Create a free account for alerts like thisView OpenLoop Health immigration profile
This listing is sourced directly from OpenLoop Health's careers page and normalized into a canonical job model.