nacca
Director, Programs and Member Services
Ottawa, Ontario · Director · Full-time
Sponsorship not specifiedDetected 11 days ago
Financial AnalysisBudgetingLeadershipCommunicationMentoringPublic SpeakingSharePointFinancial Reporting
About the role
- We are seeking a strategic and experienced leader to join our team as the Director of Programs and Member Services.
Responsibilities
- Lead the design, delivery, and continuous improvement of Indigenous Entrepreneurship Program (IEP) initiatives.
- Oversee training and capacity-building programs, including mentorship and workforce development.
- Manage program budgets, financial reporting, and compliance with funding agreements.
- Build and maintain strong relationships with IFIs, government partners, and key stakeholders.
- Monitor program performance using data, KPIs, and evaluation frameworks to drive impact.
- Support stakeholder engagement activities, events, and partnerships.
- This role is responsible for leading the development, delivery, and continuous improvement of programs that support Indigenous Financial Institutions (IFIs) and their clients.
- This is a key leadership position that works closely with internal teams, partners, and stakeholders to strengthen programs and drive meaningful outcomes for Indigenous communities.
- Scheduling to support work-life balance.
- The Director will oversee program strategy, budgeting, and performance while ensuring high-quality training, capacity-building initiatives, and measurable impact across the network.
Requirements
- This position requires a minimum University Degree in Business Administration, Public Relations, Economics, or a related field.
- Minimum 10 years of experience in program management, partnership development, or a related field.
- Strong understanding of regulations and compliance issues relevant to partnerships.
- Strong understanding of SharePoint and other Microsoft 365 applications.
- Knowledge of Indigenous entrepreneurship and community development.
- Ability to negotiate sound agreements and partnerships effectively.
- Education
- Experience
- Proven experience in managing teams and overseeing programmatic initiatives.
- In-depth understanding of bureaucratic processes and organizational dynamics.
- Excellent verbal and written communication for engaging stakeholders and presenting ideas.
Nice to have
- A Master's Degree is preferred in Business Administration or relevant advanced degree.
- Prior experience working with Indigenous communities and/or organization is preferred.
Skills
- Abilities, Knowledge & Skills
Compensation
- Attractive compensation package with excellent benefits, including;
Benefits
- Attractive compensation package with excellent benefits, including;
- Health, Paramedical, Vision, Dental, and Employee Family Assistance Program.
- Defined Benefits Pension Plan.
- Supportive workplace environment and benefits focused on Indigenous culture and sensitivity.
- Paid Time Off including:
- Competitive Vacation Time/Pay.
- December Holiday Period.
Company info
- Our mission is to ignite economic progress for all Indigenous communities by empowering entrepreneurs and advancing prosperity.
Equal opportunity
- Ottawa, Ontario.
- NACCA operates on a hybrid work model.
- Remote work arrangements may be considered based on organizational needs and role responsibilities.
- Preference will be given to qualified individuals of Indigenous ancestry, in accordance with Section 24.1 of the Ontario Human Rights Code and other applicable human rights legislation.
This listing is sourced directly from nacca's careers page and normalized into a canonical job model.