ssiu
Insurance Customer Service Representative (CSR)
Foley, Alabama
Sponsorship not specifiedDetected 20 days ago
Customer SupportCommunicationCollaborationOrganizational SkillsMicrosoft OfficeProperty & Casualty
About the role
- At South Shore Insurance Agency, we believe exceptional service is one of our greatest competitive advantages.
- We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering an outstanding customer experience.
- If you're organized, dependable, and enjoy working with a collaborative team, we'd love to meet you.
Responsibilities
- As an Insurance Customer Service Representative, you'll do more than answer questions-you'll build trusted relationships, solve problems, and help our clients navigate their insurance needs with confidence.
- Maintain accurate client and policy information within AMS360.
- Coordinate inspections, audits, reports, and other servicing activities to support policy administration.
- Maintain detailed documentation while ensuring compliance with company procedures and carrier requirements.
- Collaborate with producers and teammates to deliver a seamless customer experience.
- In return, you'll have opportunities to grow professionally, contribute new ideas, and build a rewarding career with a team that believes in collaboration, integrity, and continuous improvement.
Requirements
- Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
- Ability to sit or stand for extended periods of time.
- Ability to frequently use hands and fingers for keyboard and computer work.
- Ability to view computer monitors for extended periods.
Nice to have
- High school diploma or equivalent required
- college coursework or degree preferred.
- Two or more years of customer service experience
- insurance experience preferred.
- Alabama Property & Casualty Producer License preferred or willingness to obtain.
Skills
- Excellent organizational skills with strong attention to detail.
- Outstanding verbal and written communication skills.
Compensation
- Annual education stipend
Benefits
- Employer-paid medical, dental, and life insurance benefits
- Paid maternity/paternity leave
- Generous paid time off/Company holidays
- Annual education stipend
Company info
- https://go.cultureindex.com/s/g0URjzMxho
- Serve as a trusted resource for our retail partners and clients by providing prompt, professional, and accurate service.
- Prepare and process new business applications, renewals, endorsements, cancellations, and policy changes.
- Identify opportunities to improve processes while providing exceptional service to every client.
- High school diploma or equivalent required; college coursework or degree preferred.
- Two or more years of customer service experience; insurance experience preferred.
- Experience using Microsoft Office, including Outlook, Word, and Excel.
- What You'll Own
- What You'll Bring
Equal opportunity
- Employer
- South Shore Insurance is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every coworker is valued, respected, and has the opportunity to succeed.
- South Shore Insurance is proud to be an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive workplace where every coworker is valued, respected, and has the opportunity to succeed.
This listing is sourced directly from ssiu's careers page and normalized into a canonical job model.