PartsSource

PartsSource

Service Program Manager - Healthcare Partners

Fort Lauderdale, Florida, United States

Sponsorship not specifiedDetected 20 days ago
ComplianceStakeholder ManagementExcelProcurementPerformance ManagementCustomer SupportPatient CareLeadershipCommunicationCollaborationMentoringMicrosoft Office

About the role

  • Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
  • This includes, but is not limited to: - Service Management: Overseeing the service request process, both preventative and corrective, for the assigned account.
  • Submit your resume and an optional cover letter explaining why you'd be a great fit.

Responsibilities

  • As a Service Program Manager, you will collaborate with all functions that influence or impact the delivery of our service-based commitments with the charge to deliver a differentiated and exceptional customer experience, every request.
  • Budget Management: Developing and managing the program budget, tracking expenditures, and ensuring that the program stays within budget.
  • Results Driven: Stay focused and motivated to meet goals, deliver on expectations, and maintain momentum to achieve desired outcomes.
  • Customer Centric: Understands customer needs and challenges, using that insight to improve experiences and deliver exceptional value.
  • Relationship Management: Ability to build, maintain, and strengthen positive, productive relationships with internal and external stakeholders
  • Communication & Influence: Build trust and inspires action by communicating with authenticity, humility, and demonstrating confidence and competence needed to influence outcomes.
  • Clear & Critical Thinker: Thinks logically and strategically, cutting through complexity to uncover insights, connects diverse perspectives, and focus on what matters most to communicate or deliver impactful solutions.
  • Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.

Requirements

  • Ensuring that the program deliverables meet the required quality standards.
  • Quality Assurance: Ensuring that the program deliverables meet the required quality standards.

Nice to have

  • Clear knowledge & understanding regarding regulatory compliance and ISO 9001 or 13485 standards
  • Experience managing both customer and supplier relationships, including the development of operational strategies (OEM or ISO) preferred
  • Must be proficient in Microsoft Office Suite, including but not limited to PowerPoint, Word, Excel, OneNote and Outlook.

Compensation

  • Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)

Benefits

  • Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
  • Inclusive and diverse community of passionate professionals learning and growing together.
  • PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
  • In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
  • PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
  • PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
  • Gathering customer input on needs and outcomes while supporting service program goals, objectives, and scope, and aligning them with the account's strategic vision.

Company info

  • PartsSource Named to Newsweek's List of the Top 200 America's Most Loved Workplaces for 2024
  • <a href="https://thehealthcaretechnologyreport.c
  • PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment.
  • Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
  • PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth.
  • Service Program Manager
  • Read more about us here:
  • You are purpose driven and committed to understanding the challenges our customers face.
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This listing is sourced directly from PartsSource's careers page and normalized into a canonical job model.