HQO

Senior Account Manager NYC

New York, NY · Senior

Sponsorship not specified$200k-$250kDetected 22 days ago

HubSpotAccount ManagementNegotiationForecastingContract ManagementCustomer SuccessLeadershipCommunicationCollaboration

About the role

We're hiring a Senior Account Manager to join our GTM team in New York.
This role reports to the Head of Customer Success and follows our hybrid work model, with in-office collaboration at least three days per week (Tuesday-Thursday).

Drive Renewals & Contract Growth Own the full renewal cycle for your strategic accounts, ensuring timely execution and strong retention outcomes.
Build Executive-Level Relationships Develop and maintain long-term, trust-based relationships with key senior stakeholders across your accounts.
Deliver Value & Lead QBRs Lead Quarterly Business Reviews to showcase adoption, ROI, and success metrics - and frame new opportunities for value creation.
Partner Cross-Functionally Collaborate with Customer Success, Solutions Engineering, AEs, Product, and Marketing to create coordinated account plans and unified engagement strategies.
Maintain Commercial Discipline Maintain accurate renewal and upsell forecasting in HubSpot with complete data hygiene.
Partner with Finance and Legal on contract negotiation, pricing, and agreement execution.
You'll serve as a trusted commercial advisor - deepening engagement, understanding evolving customer priorities, and aligning HqO's platform to support their long-term business goals.
You'll partner closely with Customer Success, Product, Sales, and Leadership to deliver an exceptional customer experience while maintaining strong commercial rigor and predictable revenue outcomes.
This role is ideal for someone who thrives in a strategic, customer-facing environment and excels at building meaningful, resilient executive relationships.
Demonstrated success building lasting relationships with senior decision-makers.

5+ years of account management, customer success, or relationship management experience - ideally in SaaS, PropTech, or commercial real estate.
A strong track record of exceeding retention, renewal, and upsell targets within enterprise or strategic accounts.
Familiarity with HubSpot or similar CRMs and a disciplined approach to forecasting and data management.

We're driven by our core values of LET'S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day.
If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we're the company for you.

Employees are in-office Tuesday, Wednesday, and Thursday Unlimited time off to recharge How to apply For consideration, please submit your resume.
We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!
Ensure customers are fully leveraging HqO's platform to achieve their desired outcomes.

This listing is sourced directly from HQO's careers page and normalized into a canonical job model.