Mediabrands

Manager, Client Operations/Project Management

New York, New York, United States

Sponsorship not specified$80k-$90kDetected 34 days ago

SparkData EngineeringProject ManagementExcelCommunicationCollaborationProblem SolvingTime ManagementMicrosoft Office

About the role

We are seeking an experienced Client Operations Manager to add to our end-to-end Operations team.
They excel at problem solving, are comfortable in the unknown, and are excellent communicators.
This role will consist of specific Operational responsibilities, as well as acting as a liaison with xCraft teams to ensure data accuracy and cleanliness across the E2E systems process.

A successful Client Operations Manager will drive critical projects forward while motivating clients and internal stakeholders.
Partner with Client Operations colleagues to design, implement and optimize workstreams creating efficiencies across all Business Crafts, with a focus on Media Buying teams.
Develop and ensure compliance of all data tagging and classification in MT & MO systems (based business/reporting needs and rules)
Own/manage Weekly QA tool and business logic
Effectively manage and prioritize multiple concurrent projects, establish realistic timelines, coordinate resources, and manage escalations to stakeholders
Conduct project retrospectives and document lessons learned to drive continuous improvement in project execution
Create and maintain project status reports, dashboards, and communication materials for stakeholder visibility
Leverage knowledge of Media Buying & Operations to identify and develop process enhancements to drive efficiencies across workstreams related to budget management, data cleanliness/ compliance and tool maintenance
Develop and maintain project plans, timelines, and documentation using project management tools (Asana, Smartsheet) to track progress and ensure accountability
Lead cross-functional teams through project lifecycle from planning through execution and closeout, ensuring clear communication and alignment on deliverables

Sample workstreams include budget management, reconciliation, taxonomy, tools maintenance etc.
QA tools and ensure corrections are complete as needed (with tool refreshes, manual checks of system, individual reach outs, etc.)
Desired Skills & Experience

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This listing is sourced directly from Mediabrands's careers page and normalized into a canonical job model.