Doppel
Strategic Customer Success Manager - West
San Francisco, CA · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$11,138 more — $161,138 — moves this role to Level III and 3 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $161,138 would place this position at wage Level III. That figure is within the posted range, and I'd like to target it. This role classifies under "Computer Occupations, All Other" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- We value clarity, collaboration, and solving real problems for our customers and teammates.
Responsibilities
- Drive product adoption through training, enablement, and best practices
- Partner with Sales to identify and execute on upsell and expansion opportunities
- Lead customer conversations (including business reviews) that highlight impact, outcomes, and ROI
- Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience
- Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes
- Excellent communication and relationship-building skills with both technical and non-technical stakeholders
Requirements
- 2-5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity
- Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities
Compensation
- $150,000 - $190,000 USD
Benefits
- Proactively monitor account health, identify risks early, and take action to mitigate churn
Company info
- We are committed to providing reasonable accommodations to applicants and employees with disabilities.
- Own a portfolio of enterprise customers, building strong, trust-based relationships across stakeholders
- Guide customers through onboarding, adoption, and renewal to ensure consistent value realization
- What We Are Looking For
Visa & Work Authorization
- Candidates must be authorized to work in the territory in which they're working.
This listing is sourced directly from Doppel's careers page and normalized into a canonical job model.