Valin
Customer Service Representative - Returns
VLN Chandler, AZ
Sponsorship not specified$22k-$28kDetected 7 days ago
ERPCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- What truly makes us special is our workplace culture.
- We foster an environment that is collaborative, respectful, and inviting.
- Here, your voice is heard, your ideas are valued, and your contributions make a real difference.
Responsibilities
- Manage the RMA repair turn-around time to ensure customer requirements are understood and met.
- Self-motivated and able to perform job requirements with minimal supervision.
- Our team thrives on open communication and mutual support, creating a space where everyone can achieve their best.
- Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Requirements
- Ability to lift/carry up to 10 lbs frequently and up to 20 lbs occasionally (with carts, team lift, or other assistance as needed).
- High school diploma or GED required
- Demonstrate proficiency in the following software applications: MS Office, Outlook and Windows OS systems.
Skills
- Strong written, verbal, persuasion and interpersonal skills.
- Ability to organize and prioritize work and meet deadlines.
- Strong problem solving and multi-tasking skills
- Self-starter, able to work in an environment with minimum supervision.
Compensation
- Details: The expected starting rate of pay for this position is $22.00 - $28.00 per hour, depending on experience.
Benefits
- Education, Experience and Skills Required:
Company info
- Communicates with customers, internal stakeholders, and suppliers to ensure timely processing and closure of RMA's
- Communicate with Customer Service and Customers, specific RMA information (cost and status).
- Serve as the primary contact in ensuring that RMA material is repaired, tested, and shipped to customers in accordance with Company requirements.
- The customer service representative will serve as a primary contact for all return requests from internal and external customers.
- They will collaborate with suppliers, customers, and internal stakeholders to determine warranty status, process return in the ERP system and follow it through to completion while ensuring quick turnaround time.
Equal opportunity
- Employer/Vet/Disabled
- Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
- Not the right fit?
- Equal Opportunity Employer/Vet/Disabled
This listing is sourced directly from Valin's careers page and normalized into a canonical job model.