Assembled

Assembled

Product Designer, AI Agents

San Francisco, CA

Work authorization required$130k-$180kDetected 25 days ago
Agentic AIFigmaCanvaDesign SystemsCustomer SupportLeadershipCollaboration

About the role

  • You'll join a product that's already delivering value for customers and entering its next phase of growth.
  • You'll work directly with customers, engineers, and company leadership to shape both the near-term product and the long-term vision.
  • The conventions for agent UX are still being written, and many of the most important questions around trust, transparency, control, and human-AI collaboration remain unsolved.

Responsibilities

  • Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system.
  • With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.
  • Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
  • Over the past few years we've built a comprehensive AI support platform spanning chat, voice, monitoring, knowledge, and agent operations.
  • The opportunity now isn't to invent a product from scratch-it's to help define what great AI-powered support looks like as the category rapidly evolves.
  • Design self-serve AI agent experiences that enable support and operations teams-not engineers-to configure, deploy, monitor, and improve AI agents.
  • Defining interaction patterns for AI-backed support. You'll design durable primitives for building, observing, evaluating, and improving agents.
  • Leading customer-centered discovery. You'll spend time with support teams, understand how they actually operate, and translate that into product decisions the whole team can rally around.
  • Raising the craft bar. You'll contribute to our design system, improve visual and interaction quality, and help make complex workflows feel clear and approachable.
  • We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work.

Requirements

  • Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

Nice to have

  • You get into the code.
  • AI fluency in practice.
  • Prior experience designing AI, agent, or conversational products.
  • You've worked on products that involve AI-driven workflows, agent experiences, or human-AI interaction, and have developed intuition for designing around trust, transparency, and control.
  • Catered lunches every day (M-F) and fully stocked SF office
  • 401(k) plan enrollment

Compensation

  • The estimated base salary range for this role is $130,000 - $180,000 per year.

Benefits

  • Generous medical, dental, and vision benefits
  • Flexible time off
  • Monthly credits for professional development, general wellness, Assembled customers, and commuting
  • Paid parental leave
  • Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Company info

  • You're a strong communicator. You communicate clearly in writing and conversation, and can bring customers, engineers, and teammates along with your thinking.
  • Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale.
  • We're looking for a product designer to own the experience of our
  • We're looking for a product designer to own the experience of our AI support products end to end: how support teams build, trust, and improve AI agents, and how those agents show up for the people who need help.
  • Shaping new product areas from concept to launch. You'll clarify messy customer problems, explore solution directions, align the team, and ship experiences that customers use in production.
  • If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply.

Visa & Work Authorization

  • Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
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This listing is sourced directly from Assembled's careers page and normalized into a canonical job model.