Concentrix

Operations Manager – Call Center Sales (Remote)

USA, NE, Work-at-Home · Full-time

Sponsorship not specified$60k-$75kDetected 1 day ago

SalesPerformance ManagementCustomer SupportLeadershipCommunicationMentoring

About the role

Job Title: Sales Operations Manager (Remote) Job Description The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders.
Then a remote "Sales Operations Manager" position at Concentrix is just the right place for you!

Own overall sales performance (conversion, revenue, productivity) across assigned programs
Drive daily/weekly performance rhythms to ensure consistent execution
Identify performance gaps early (especially early tenure) and implement corrective actions
Partner with leaders to build strong pipelines and hit or exceed targets
Lead and develop Team Leaders and Sales Coaches to drive a high-performance culture
Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results
Shift coaching approach to be skill-based and behavior-focused (sales conversations, objection handling, rapport building)
Partner with Training to improve new hire readiness and early tenure success
Drive consistency in processes, communication, and execution across teams
Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred
Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
Work well under pressure and follow through on items to completion while maintaining a professional demeanor
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to mentor, coach and provide direction to a team of employees
Demonstrated ability to take initiative and ownership with focus on continuous improvement
Demonstrated ability to foster customer service disposition and sense of professionalism for self and team

The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders.
Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
Would you like to join a company that earns " World's Best Workplaces," " Best Company Culture," and " Best Companies for Career Growth " awards every year?
Plus, at Concentrix, there's real career (and personal) growth potential.
In fact, a bout 80% of our managers and leaders have been promoted from within!

The base salary range for this position is $60,000.00- $75,000.00 annually (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and comp

Benefits available to eligible U.S. employees in this role include:
Health and wellness programs with trained partners to help promote a healthy you
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
A range of other perks and benefits

Work - from - home convenience with company-supplied technologies
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, # MyOneEarthPromise, and more
We are currently seeking to fill this role with an individual who can start as soon as possible.

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Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.
If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

This listing is sourced directly from Concentrix's careers page and normalized into a canonical job model.