OpenTable
AI Applied Engineer, Business Solutions
Toronto, Canada · Senior
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About the role
- Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.
- The Applied AI Engineer, Business Solutions combines business acumen with software and data engineering skills to solve high-impact problems through AI.
- This position requires excellent communication, strong analytical ability, and a resourceful problem-solver comfortable taking ownership of solutions from concept through deployment.
Responsibilities
- Business-first problem discovery: Partner with strategy, sales, and operations stakeholders to understand how their workflows function, and proactively identify opportunities where AI-driven solutions can create impact.
- AI & automation development: Build, test, and deploy custom AI applications - including LLM integrations, retrieval-augmented generation (RAG), agentic workflows, and automated system triggers - that optimize daily operations.
- Process optimization: Identify recurring manual tasks and operational bottlenecks across revenue teams, and design automations that reduce friction and accelerate decision-making.
- Testing & quality control: Implement evaluation frameworks and monitoring to ensure AI tools produce reliable, accurate, and secure outputs aligned with company data policies.
- Stakeholder communication: Clearly articulate technical concepts, workflow logic, and project outcomes to non-technical business partners and team leaders.
- Partner with strategy, sales, and operations stakeholders to understand how their workflows function, and proactively identify opportunities where AI-driven solutions can create impact.
- Build, test, and deploy custom AI applications - including LLM integrations, retrieval-augmented generation (RAG), agentic workflows, and automated system triggers - that optimize daily operations.
- Identify recurring manual tasks and operational bottlenecks across revenue teams, and design automations that reduce friction and accelerate decision-making.
- Implement evaluation frameworks and monitoring to ensure AI tools produce reliable, accurate, and secure outputs aligned with company data policies.
- Clearly articulate technical concepts, workflow logic, and project outcomes to non-technical business partners and team leaders.
Requirements
- Bachelor's or Master's degree in Computer Science, Software Engineering, Data Science, Information Systems, or a related quantitative field.
- Hands-on experience with modern AI APIs and frameworks (OpenAI/Anthropic APIs, LangChain, LlamaIndex, vector databases, or agentic automation workflows).
- Strong proficiency in Python (for building tools, API integrations, and data processing) and SQL (Snowflake or other relational/cloud data warehouses).
- Excellent written and verbal communication skills, with a track record of working effectively across technical and non-technical teams.
Compensation
- Work from (almost) anywhere for up to 20 days per year
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Benefits
- Paid parental leave
- Generous paid vacation + time off for your birthday
- 20 days of paid time off
- Private health and dental insurance
- Continuous learning: Stay current on AI frameworks, APIs, and automation technologies, evaluating new tools to enhance the team's capabilities.
Company info
- Every employee at OpenTable has a tangible impact on what we do and how we do it.
- You'll also be part of a global team and its portfolio of metasearch brands.
- Hospitality is all about taking care of others, and it defines our culture.
This listing is sourced directly from OpenTable's careers page and normalized into a canonical job model.