Perplexity AI

Scaled Enterprise Customer Success Manager

San Francisco

Sponsorship not specifiedDetected 67 days ago

CRMAccount ManagementCustomer SuccessLeadershipCommunication

About the role

Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team.
This role requires strong communication, operational discipline, comfort with ambiguity, and a proactive "can-do" attitude.

Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content
Partner with Sales and Account Management to surface expansion, upgrade, and renewal opportunities across scaled accounts
Advocate for customer needs and collaborate with cross-functional teams to improve product experience, enablement materials, support processes, and scaled CS playbooks

3+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles at scaling technology companies
Experience supporting SMB, Mid-Market, or high-volume customer segments, ideally in a SaaS or AI/productivity tooling environment
Strong customer judgment with the ability to balance personalized engagement and scalable program execution
Excellent written and verbal communication skills, with the ability to clearly explain value to business and technical stakeholders
Ability to work under pressure, thriving in demanding environments
Proficiency in CRM systems, customer success platforms, analytics tools, and customer engagement workflows
Proven ability to drive adoption, retention, and growth across a book of business
Comfortable using data to prioritize outreach, diagnose account health, identify product usage trends, and uncover expansion signals
A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
Ability to work independently and as part of a collaborative team

Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities

Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model
Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments
Identify self-serve customers with strong usage, business fit, or expansion potential and support conversion opportunities into Enterprise
Help customers quantify value delivered by Perplexity through usage insights, adoption milestones, and business outcomes

This listing is sourced directly from Perplexity AI's careers page and normalized into a canonical job model.