TSTC
Help Desk Analyst
Texas State Technical College
Sponsorship not specifiedDetected 22 days ago
CommunicationTime ManagementCompTIA
About the role
- Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity?
- Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met.
- Job Description The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for tickets and / or work orders from creation to resolution.
Nice to have
- Respond promptly to telephone calls and emails send to the Help Desk
- Open and/or close work orders (via Help Desk Software) on each call received
- Guide end-users through troubleshooting procedures to restore services
- Escalate problems and requests as necessary to ensure a positive resolution
- Diagnose and troubleshoot problems with PCs, software, communications devices, servers and network connections as required
- Coordinate with supporting teams to ensure proper hand-off, escalation, and closure of Helpdesk tickets
- Conduct installation, upgrade and overall maintenance of PC desktop systems, software and
- Demonstrate an increasing level of proficiency in hardware, software, networking and other technologies supported by TSTC.
Equal opportunity
- Employer
- Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
- Employment Eligibility Verification
- If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.
This listing is sourced directly from TSTC's careers page and normalized into a canonical job model.