Qualityip
HelpDesk Technician
Kent, Ohio
Sponsorship not specifiedDetected 32 days ago
ProcurementCommunicationProblem SolvingOrganizational Skills
About the role
- We are looking for a seasoned, self-motivated HelpDesk Technician who excels in both communication and technical proficiency.
- The ideal candidate possesses the ability to articulate complex technical issues to diverse audiences and collaborates effectively within a team.
Responsibilities
- Support senior-level IT staff in various tasks
- Provide technical assistance and support for inquiries and issues related to computer systems, software, and hardware
- Accurately document technical issues and resolutions in the ticketing system
- Collaborate with IT colleagues to ensure smooth operation of the company's IT infrastructure
Requirements
- Respond promptly and professionally to support tickets, emails, and phone calls, addressing or escalating issues as required
- Ability to work both independently and as part of a team in a fast-paced environment
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
Nice to have
- High school diploma or equivalent
- a bachelor's degree in computer science or related field is preferred
Skills
- Fundamental understanding of Windows Server
- Experience with remote access technologies
- Knowledge of antivirus software and basic Windows networking
- Strong verbal and written communication skills
- High school diploma or equivalent; a bachelor's degree in computer science or related field is preferred
- Proven experience as a HelpDesk Technician or in a similar role
- Proficiency in Windows operating systems
- Competency in computer hardware, software, networking, and troubleshooting
- Strong technical troubleshooting and problem-solving skills
- Meticulous attention to detail in documenting technical issues and solutions
- Ability to prioritize and effectively manage multiple tasks
- At QualityIP, your voice is heard.
Compensation
- Competitive salary with performance-based incentives.
Benefits
- Medical Mutual Health Insurance with HSA & ancillary benefits.
- John Hancock Retirement Account - Simple IRA with 3% company match.
- Flexible scheduling options.
- Paid Time Off.
- Certification Assistance- 100% reimbursement for training, course materials, and testing fees.
Company info
- We are a family-owned business that values accountability, professionalism, and individual growth.
- Cultural Fit: We are a family-owned business that values accountability, professionalism, and individual growth.
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This listing is sourced directly from Qualityip's careers page and normalized into a canonical job model.