Dexterra Group

Manager HR Service Delivery & Technology

Mississauga, ON, Canada · Part-time

Sponsorship not specifiedDetected 1 day ago

HRLeadershipCommunicationProblem Solving

About the role

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT).
We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time.
And, that's something we're truly proud of.

You'll help lead the remaining Dayforce implementation work, support go-live readiness, and build the structure needed for long-term platform stability and continuous improvement.
You'll work closely with HR, HRSC, Payroll, IT, Finance, vendors, and business stakeholders to make sure the system works the way the business needs it to work - with strong governance, clear processes, reliable data, practical reporting, and a solid support model after go-live.
Lead the remaining Dayforce implementation activity for HR-owned modules, including configuration, testing, issue resolution, cutover, go-live, and stabilization.
Establish and manage the post-go-live support model, including intake, issue tracking, escalation, vendor support, documentation, and clear accountabilities.
Lead, coach, and develop a team of HCM analysts and HR Service Delivery coordinators, building technical, reporting, and service delivery capability.
Develop a roadmap for future Dayforce enhancements, upgrades, integrations, reporting improvements, and process optimization.
Proven people leadership experience, including the ability to lead technical and service delivery resources through implementation and steady-state support.
Strong analytical and problem-solving skills, with the ability to assess issues, identify root causes, and develop practical solutions.

Strong understanding of HR service delivery, shared services, HR operations, SOPs, process governance, issue management, data governance, security, compliance, and reporting.
A degree in Human Resources, Business Administration, Information Systems, or a related field.
You're comfortable getting into the details of configuration, workflows, testing, security, reporting, and issue resolution - but you can also step back and connect the work to business outcomes.

Who We're Looking For
We're looking for deep hands-on experience across multiple modules and a proven track record supporting implementation, stabilization, optimization, and ongoing platform support.
Be part of an industry that's more important than ever!

This listing is sourced directly from Dexterra Group's careers page and normalized into a canonical job model.