Airspace
Operations Manager
Remote, US
Sponsorship not specified$80k-$85kDetected 6 days ago
Machine LearningOKRsSupply ChainLogisticsOnboardingCadenceLeadershipCommunicationMentoring
About the role
- Company Introduction: Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered.
- Headquartered in Carlsbad, California, Airspace has employees who are based around the world.
- Our European headquarters is in Amsterdam, The Netherlands.
Responsibilities
- Own Sector Performance and Escalations
- Get hands-on with the sector team when needed to support the frontline and protect service levels
- Monitor sector performance trends daily, weekly, and monthly, using coaching and feedback to resolve KPI issues and drive account-level process improvement.
- Partner with your sector leadership to define sector-specific Standard Work, KPI benchmarks, and the reporting cadence for leadership (e.g., quarterly executive operations reviews, leadership summits).
- Support your sector leadership in representing your sector during major customer milestone meetings and deployment calls (onboarding, QBRs, escalations, expansion opportunities, etc.).
- Partner with Revenue, Network, R&D, and Finance to shape SOPs, support high-value revenue motions, and scope customer-specific solutions that fall outside the normal scope.
- Partner with Quality Assurance on live-operational support, shipment reviews, and corrective action plans, ensuring corrective actions are effective and in place
- Partner on Staffing and Team Composition
- Partner with your Senior Manager on team headcount decisions, hiring, and compensation/leveling decisions for your reporting sector(s)
- Partner with sector leadership to plan and facilitate new hire onboarding, ensuring systems, hardware, certifications, and introductions are ready
Requirements
- Proven experience managing high-performing operations teams, ideally in time-critical logistics, marketplace, or supply chain environments
- Strong cross-functional influence, with a track record of aligning Revenue, Network, Finance, R&D, and Quality Assurance without formal authority over those teams
- Comfort partnering on KPI definition and owning the follow-through - translating performance trends into coaching, process changes, or escalations
- Grace under pressure - a track record of navigating and resolving high-stakes, high-visibility situations
- Bachelor's degree in a related field, or equivalent practical experience
- Must be able to understand all responsibilities included in the Ops Expert job description and perform all responsibilities in the Supervisor job description, in addition to the following:
Compensation
- $80,000 - $85,000 / year
- Partner with your Senior Manager on Semi-Annual Review (SAR) prep - building promotion and merit increase cases, preparing supporting documents, and scheduling and running SAR meetings
Benefits
- Maintain a coverage schedule that provides sufficient operations coverage 24/7/365 and accounts for the supply needs of your service lines
- High-quality health, vision, and dental care plan options
- Professional learning and training reimbursements
Company info
- Revenue, Network, Finance, R&D, and Quality Assurance all depend on you and your Senior Manager to represent your sector accurately and to bring their priorities back to your team.
- Because your sector's customers and partners may span regions and time zones, you'll need to be just as effective coaching and leading when you're not in the room as when you are.
- We are One Team. We believe we all accomplish more when we are working together.
- We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
- We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
- We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
- We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.
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This listing is sourced directly from Airspace's careers page and normalized into a canonical job model.