Wattswater

Sr. Technical Specialist

Remote - United States, USA · Senior

Sponsorship not specified$31k-$37kDetected 12 days ago

Project ManagementSalesforceLogisticsCustomer SupportCommunication

About the role

Together, we're reimagining the future of water.
We feel proud every day about what we do.
Watts is a leading brand with a quality reputation - and we have a dynamic future ahead. Scope of Position The Sr.

Responsibilities

Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

Requirements

Bachelor's Degree in Chemistry, Engineering, or related field
Minimum 3 years' experience in the water treatment industry.
Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

Nice to have

Field service coordination/project management experience is a plus.

Compensation

The expected salary range for this position is $30.90 - $37.15 an hour. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.
Competitive compensation based on your skills, qualifications and experience

Benefits

Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.
Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Company info

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world.
We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future.
Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.
Scope of Position
Technical Specialist provides expert-level support for our Commercial and Industrial Water Treatment systems, resolving complex technical issues and guiding customers, partners, and service contractors through troubleshooting, installations, and warranty inquiries.
This role ensures a seamless customer experience by offering timely solutions, interpreting technical documentation, and coordinating service needs.
This position reports to the Sr.
Manager of Sales and Customer Engagement.
This role is remote and based out of the Fort Worth, TX location.
Primary Job Duties and Responsibilities
Technical Support for all Commercial/Industrial Water Treatment Products. Must know water treatment solutions such as ultraviolet light, ion exchange, filtration, and reverse osmosis
Manage calls or emails regarding part replacements, programming, troubleshooting, and on-site startup for equipment.
Logistics Support for all Commercial/Industrial Products. This includes calls or emails about freight/weights, shipping questions, order tracking, and lost shipments.
Warranty Support for all Commercial/Industrial Products.

Equal opportunity

Any employee who needs a reasonable accommodation should contact Human Resources.

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